


Escentric Molecules | Official Site - Luxury Fragrances & Bodycare
Based on authentic user experiences
Patricia dargan
6731 reviews
N/A
11 months ago
Absolutely appalling customer service I
Absolutely appalling customer service I ordered 2 Discovery sets only received 1 asked to send photos then they admit it s a packing error send the second set it s to late to give as a birthday gift so request for refund and they tell me I will have to pay for return postage
Mel B
6731 reviews
N/A
11 months ago
No returns allowed
I ordered a gift set and it arrived with a product missing I asked to return it for a refund but they refused and said returns were only for faulty items and a missing item was not a fault No idea why they have such poor customer service
Leah Turner
6731 reviews
N/A
11 months ago
This company does not send samples
I have been using their fragrance molecule 01 since first launched I am sure that I have obtained samples from them before However when I requested a sample for a friend who lives abroad and liked the fragrance they wrote back saying that they do not send samples I find this quite disappointing after all are you not supposed to try a perfume before you buy Really disappointed Escentric
Emmanuelle
6731 reviews
N/A
11 months ago
Don t order from them directly
The perfume I received had a different smell so contacted their customer service Had to send many photos despite them confirming that I had placed the order with them Can return perfume for investigation no mention of a refund or replacement but need to print label and don t have access to a printer Many emails exchanged in the last 10 days only to waste my time Don t order from them directly as they will treat you badly
Kim
6731 reviews
N/A
11 months ago
Rubbish 2ml expensive samples
Actually love Molecule 01 recently placed an order and paid for a set of 4x2ml samples costing 27 on trying one sample the pump spray wasn t working contacted company had to send video to prove not working Just tried another one and same thing yes they sent a replacement but i can t be bothered now to complain send a video and be made to feel like I m lying again DO NOT be tempted to pay the extortionate prices for samples that don t work
John
6731 reviews
N/A
11 months ago
Ordered a perfume on Wednesday for
Ordered a perfume on Wednesday for Mother day Its now Sunday and still no sign of it Disgusting ignorant customer service No answer at all by email Never again Don t bother ordering from here Go for another brand
Sarah
6731 reviews
N/A
11 months ago
Delighted with my Escentric Molecule
Delighted with my Escentric Molecule Discovery SetI bought for 30 Fascinating experience
Marina P
6731 reviews
N/A
11 months ago
Love it
Love it Amazing perfume amazing packaging Perfect service Email was answered immediately
Nigel Alexander
6731 reviews
N/A
11 months ago
Amazing
Amazing Their range is so unique and very nice price point Customer service team were very nice to deal with too
Peb
6731 reviews
N/A
11 months ago
Great service
Quick delivery and great service - gift set sent alongside perfume a lovely Christmas surprise