Evenskyn Reviews

This device stopped working after using

This device stopped working after using it for a year and nine months and it only comes with a one year warranty I only used the device once per week and took great care of it It had never been dropped nor mishandled For the high price of this device it should have lasted much longer I contacted the company and they were not willing to offer a replacement I m very dissatisfied with the customer service and the quality of this device

Should have been warned

I ordered the Lumo Venus and it said free shipping Fedex has just contacted me to say I need to pay 116 before they can deliver it for the shipment airways bill The company should have warned me about that If I had known that I wouldn t have bought it as it makes it just too expensive I now run the risk of it being lost in customs or pay it then return it for a refund but I will then need to pay the return costs Something to consider before buying

I ve given this company one star

I ve given this company one star because there s no lower rating than this I ve ordered the Lumo and Venus bundle on 15 April 2022 and today is 20 May and I still have not got my order Customer service are saying one thing and then other Not responding to my queries now I m asking them for refund but nobody answers my email The items I ve ordered are really expensive The ads about them are promising But unfortunately the service is bad bad I m still waiting for their response

no refund for returned items

I returned over 300 in products in October 2022 I double checked my refund a few days ago and had received nothing I had even been in contact with the company during the return process Thankfully I was able to screenshot the tracking information stating the item was sent back The company apologized for the delay and refunded me immediately If you purchase and return make sure they refund the money I do not believe I would have been refund had I not followed up

I would give less than one star

I would give less than one star if possible I got my Lumo Evenskin in July 2022 About a week ago the device started turning off by itself during treatment approximately 3-4 mins after using It would not restart unless I charge it for few minutes and start all over Very inconvenient and also with doing this I absolutely have no idea of how many minutes I am using the device on my face-dangerous I contacted their customer service they said that after the warranty expires 12 months after purchase they are not responsible I have been using the device as recommended and cleaning in the same recommended way for 15 months Customer service asked me to buy a new device and they would offer a discount Bottom line I have to spend another 250 to have the device which will likely die after a year This is absurd

Wary of this company at this point

On 7 21 23 I ordered the Eclipse My credit card was charged A month later on 8 22 I received an apologetic email regarding a delay I received the same thing on 9 15 and then again on 10 31 After that I received no more pro-active updates I ve reached out to the company four additional times and received the run-around the devices arrived in the warehouse last week today --we re processing them as we speak I reached out again 12 5 and was told the inventory is being held up with UPS More apologies No reference to my request for a refund after more than four months I ve had positive experiences with this company in the past but something is going on

I used this product for 5 months

I used this product for 5 months religiously and it has done nothing for my face like it claims to lift and produce collagen and get rid of fine lines and wrinkles Ha what an expensive joke I m hoping to be able to return it but it s doubtful because it s only got a 60 day window This product is terrible and if I could rate it less than one star I would

Avoid and beware

Avoid and beware I have never received anything at all and all emails are ignored When I tried to write about this on another site advertising the product my comment was deleted over and over Something very foul about this company

I saved 40 dollars during the black

I saved 40 dollars during the black friday sale for the Venus Can t wait to try it out