Farnsfield Reviews

AVOID Be aware

If you choose to use Farnsfield Consulting Ltd for an EPC Certificate be aware of the information required on the day of assessment as you are unlikely to receive any advice or helpful communication before hand The EPC carried out by FCL on one of our rental properties received an F Rating due to incorrect assumptions made by the assessor A huge problem for us as there are now legal requirements to have a rating of E or above in order to let a domestic property The assumption made by the assessor were inaccurate and unnecessary and could ve been avoided had we been advised beforehand of the information required at the time of assessment It s apparently too late after as all the info is dated and must be received at the same time to register the certificate The main assumption related to the Dual Rate Electric meter incorrectly identified as a Single rate meter This is an avoidable error However FCL insisted on a FULL recharge for a further assessment to rectify this error of judgement In our World this is not how to do business Despite our efforts to discuss this FCL were unwilling to accept their error and were insistent on payment in full for a reassessment Out of principle we wouldn t pay FCL to reassess and so engaged another company who were able to correctly identify the Dual Rate Meter without prompting or in fact having sight of any of the evidence that I had prepared just in case The new and correct rating received is D a huge difference FCL may well have got away with the error had we not received the F rating as we would ve had no reason to question the result As a result our experience of FCL could be considered an unfortunate series of circumstances that a few simple steps or well timed communication before the assessment could have been avoided Or it could just be that they are inexperienced inept and arrogant enough to be unwilling to accept mistakes The Customer is definitely not always right in their eyes You have been warned Footnote following response from FCL we were asked about the meter by phone at 8pm on the day that the assessment was carried out We were not at home and didn t have any billing info with us So FCL made their assumptions and issued the failed certification immediately Very helpful Also the complaint was not even considered by Stroma as the issue didn t meet their criteria or jurisdiction So unfortunately this is a very typical manipulation of the facts by FCL Again not very helpful and so we ensured that Stroma were not the accreditation body for the reassessment or any of our further EPC assessments AVOID