Fix Reviews

The part doesn t fit

The part doesn t fit I paid 9 25 shipping for two gaskets that could have been sent in an envelope with a 50 stamp and didn t even get a TRACKING NUMBER

Save your time and money look for

Save your time and money look for the parts somewhere else Bad service 0 communication my order was cancelled without a notice and for no reason

Placed an order in January Still waiting

Placed an order Items requested said in stock They charged my credit card immediately 5 weeks later nothing received I cancelled the order and I m still waiting on my refund These guys are a joke Don t waste your time

Part didn t work

The site pointed me to a part that did not work They accepted the return but would not reimburse for shipping either direction I m out 40 and am very frustrated It is nearly impossible to get a response from customer service I WILL NEVER USE FIX COM AGAIN

WISH I WOULD HAVE READ REVIEWS

Ordered wrong part called to return and was told if I ordered the right part from them then they would pay for return shipping and send label Manufacturer had part for cheaper but not in stock Again I called and was told if I purchase the right part from them they would pay return I ordered part then label was sent and it was not prepaid I called again but this time I was told their policy was because I purchased it myself no free return The part was 17 and return shipping is 36 Horrible lying customer service

I would not order from here again

I would not order from here again I had an issue with an overcharged tax rate Rather than accepting what I was saying with regard to how sales tax rules work in Washington they chose to argue with me and repeatedly state their incorrect position After multiple times of contact I had to threaten to dispute the excess amount of tax charge with my credit card for them to fix the issue and even then the customer service rep had the audacity to say they were doing so as a customer service gesture Left a bad taste in my mouth I likely won t order from this site again

Former Employee Review

Is there a way to give less than one star I m a former employee who has been let go after getting an email saying they wanted to hear from me the next day but because I was sick and don t have access to a phone to call the sick line At the end of that same day I was terminated from position as a CSR Trainer was fantastic upper HR management are complete asshats Instead of actually listening to their own email I get terminated Not to mention what they mentioned specifically was stuff not in my control Such as being let off the clock early from trainer I don t recommend working here

Horrible customer service Was forced to seek refund

No communication or updates on my order When I called their customer support number I was told I d receive an update that day but I didn t I was supposed to pick up an item same day but after a week of silence I was forced to request a refund via paypal