Flexmoves Reviews

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flexmoves.co.uk
3.50
32 reviews
Great Rating
Based on 32 user experiences

Rated 3.50 out of 5 by 32 Happy Customers

62.5%
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37.5%
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AI Review Summary Based on 32 reviews

Reviews show extremely polarized experiences with Flexmoves. Many customers report very poor quality, cheap materials, misleading advertising, long delivery times, and unresponsive customer service, leading to requests for refunds and warnings to avoid the brand. Conversely, a significant number of reviews praise prompt delivery, high-quality products, and excellent, helpful customer service, with some issues being resolved positively. The overall experience is heavily divided between severe dissatisfaction and high satisfaction.

What customers love
  • Effective problem resolution
Common concerns
  • Misleading advertising
  • Defective zippers

Last updated 5 days ago

D

Quality products and great customer service

I will definitely do business with Flexmoves in the future Their products are quality made While waiting for my bag to be delivered I emailed the company with a question They responded to my email the same day
B

LOVE FLEXMOVES deliery was delayed but FLEX MOVES

delivery was delayed but FLEX MOVES customer service was very helpful every step of the way and ensured delivery so after almost 4 weeks of waiting got my FLEXMOVES cross bag and i really LOVE it it s very well designed it s absolutely convenient it s light holds lots of things just LOVE IT LOVE IT LOVE IT the wait was all worth it this is definitely a MUST HAVE
M

Better than expected

Better than expected My sling bag arrived in Australia after the now expected COVID related delivery delays You don t really know when you order something online these days whether what you get is what you think you ordered In my case I was delighted to find that my new anti theft sling bag was all it was cracked up to be and more Very pleased with the quality and it is exactly what I want to use when travelling carry on and out and about sight seeing Thanks Mark T
P

Even though we only received part of

Even though we only received part of our order because the package was ripped you were quick to rectify the issue once I provided the pictures I appreciate that when something goes wrong the after service was positive Thx
C

Hello

Hello I ordered a flex bag on September 29th 23 and I have not received it Can you please tell me what is up with my order They took the money out of my account and still nothing My order is 99623 I need this by October 22nd 23 cause I m traveling out of state Please let me know ASAP thank you
C

Bag is perfect

Bag is perfect exactly what I wanted for travelling - holds phone kindle sunglasses passport etc with ease fits very comfortably on my body is light and easy to wear Had a small issue with local courier and contacted the company They couldn t have been more helpful it was a pleasure doing business with them
E

Excellant Customer Service

My first order did not arrive and I though her goes I got caught but I sent off an email not expecting any reply I got a reply within 24 hours they found the package but instead of delaying me sent a new order which arrived in less than 10 days The bag is as I expected and fits snuggly under my jacket when commuting on my bike The quality is excellent The customer service I received was exceptional and would have no hesitation recommending Flexmoves co uk
K

Great products and customer service

Let me start off by saying that their bags are amazing For traveling festivals or parties in general I received my order with one extra piece missing but the customer service was amazing They were super helpful and sent me the missing part I know they made a shippig error but they handled the situation wonderfully
D

Getting in touch with Customer Service

Getting in touch with Customer Service Ella is really what made my experience She went out of her way to ensure I got to order exactly what I was looking for Ella was top shelf professional and a pleasure to deal with on line from ordering thru to delivery Although i m retired from a 30 yr Policing career personal security is still a big deal especially when travelling with my wife Flex 2 0 clearly meets my security needs and expectations Quality and durability of workmanship and stealth on 2 0 is highly impressive Special thanks to the designers as well
M

I bought two of these Flexbags one for

I bought two of these Flexbags one for me and one for a friend and after using my bag a short while the top zipper broke apart I really enjoyed using the bag so I contacted customer service and reported the issue They asked me to send a photo of the broken zipper and after doing so a replacement bag has been shipped to me no charge That is great customer service and a solid way of standing behind your product The bag is fantastic for traveling and walking my dog or just doing errands when a smaller safe bag is desired

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