Freshtrends Reviews

Horrible customer service

They never answer phone calls I ve left 2 messages and they don t return my calls Emails are not responded either Stay away from them

It s a fake site

It s a fake site They are scammers I order on 8th of march 2016 Some yewelry for my girlfriend for 640 dollar and now more than a year later they still did not deliver it I send a couple e-mails but they don t respons on it I ask my momey back but they don t Give it back Please do not order on this site it s fake

Don t waste your money

Don t waste your money Horrible customer service and poor quality You can get better earrings at Claire s for a tenth of the cost

I bought an earring that was the wrong

I bought an earring that was the wrong size Its was unopened I just got the earring looked at it and knew it was too big After speaking to their team via e-mail and phone all they could do was offer 10 off and told me to buy their product again Just horrible What is the point of putting a seal on the bag to ensure its brand new and sterile and then claim that even though it s closed still in tact ya ll still won t do an exchange or refund Now I have a brand-new unopened but wrong sized piece of jewellery 80 bucks down the drain Be careful everyone I even asked them if they could resize it for me and they said no That they wouldn t want to have their name attached to that Be careful newbies

BUYERS BEWARE

BUYERS BEWARE Faulty item 3 months for refund and didnt refund the return shipping I purchased a rose gold tongue bar from freshtrends The item arrived faulty I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded 15 for return postage I sent the item via return postage registered post They claimed to not have received it as usps didnt update their tracking records It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged I was told my replacement item was being made only to then have them cancel it and issue a refund This was 3 months after the initial purchase I am still to be refunded the return shipping costs and freshtrends continue to ignore DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus

I informed them I wanted to change my

I informed them I wanted to change my orde one day after I placed my order On the website the new size was 30 cheaper per ring I ordered 2 The site says they are hand made so this shouldn t be a problem the production could not have started yet They told that it wouldn t be an issue 3-4 days later I get an email saying it would be an additional 50 because they needed to be changed mid production I asked in an email on your site they would be cheaper and now I have to pay more I m very confused They explained to main again that because it was mid production the cost or material and labor So they took the difference in price and charged me 50 more and still sent me the wrong size I m very disappointed Now Monday I have to call and argue to exchange the size I will never order from them again nor will I suggest anyone to order from them

Waste of time and money

Do yourself a favour and never order an item from this moronic company They claim that they have expert jewellers in reality however their jewellers are only experts at how to mess up your order It takes 4 weeks to receive an order and about 85 of orders have some sort of quality issue The lenght of the piercing post is off the threading of the post and charm isn t working you order 2 items and they will only ship one you name it Good luck trying to send items back too it will take 8 weeks for them to repair and even the repaired item will have another quality issue Its a never ending cycle of sending items back and forth and guaranteed disappointment Avoid avoid avoid

Beyond horrible

Beyond horrible You better love your item because trying to return it is a nightmare It takes five emails before a response and they make you jump through hoops explaining why you want to return The quality isn t worth the price Do yourself a favor and skip this place there are other sites 100 percent better