


FreshTrends | Body Jewelry | Shop Piercing Jewelry Online
Based on authentic user experiences
anthony brown
6731 reviews
N/A
1 year ago
HORRIBLE
HORRIBLE DO NOT TRUST THEM
PICKLE Marz
6731 reviews
N/A
1 year ago
BUYER BEWARE
Stop Do not purchase from this online store I wish I had read the reviews I assumed that for the price and with such a wonderful selection this should be a no brainer I was wrong I bought a small 2 mm diamond white gold stud for my forward helix My order was placed on Oct 18th and I emailed them Oct 23rd to inquired about my order I noticed that my account had an error the country was wrong and I asked it be corrected because no matter how many times I did it the account did not change I was told it was corrected and I shouldn t worry Then I was sent an email from FT requesting to pay for shipment which I thought was strange as my original order said it was free but I paid to move along the process When nothing happened I contacted them again as the shipment date of Oct 28th came and went I was told by Katie that she would check with the jeweler and get back to me On my account the shipment date changed to Nov 1st this date came and went again Four weeks later I gave up and told them I wanted a full refund or I would be contacting my bank I received a message from Rob saying cancellations are not normally excepted and made an exception for me The site clearly says international shipment would take 7-14 days not 4-5 weeks and beyond How are you making an exception when you are not following your own shipment dates My product was never made I was not asking for anything but a tiny stud so how does it take over 4 weeks I checked the postal code of FT and it lead me to what looks like condos in a residential area across from a Wendy s no actual brick and mortal facility I was lucky to get a refund I then bought from Maria Tash and received my product within four days Please do not make the same mistake I did
Jose P
6731 reviews
N/A
1 year ago
Horrible customer service
They never answer phone calls I ve left 2 messages and they don t return my calls Emails are not responded either Stay away from them
Askin Kadirhan
6731 reviews
N/A
1 year ago
It s a fake site
It s a fake site They are scammers I order on 8th of march 2016 Some yewelry for my girlfriend for 640 dollar and now more than a year later they still did not deliver it I send a couple e-mails but they don t respons on it I ask my momey back but they don t Give it back Please do not order on this site it s fake
Katrina Todd
6731 reviews
N/A
1 year ago
Don t waste your money
Don t waste your money Horrible customer service and poor quality You can get better earrings at Claire s for a tenth of the cost
Kei
6731 reviews
N/A
1 year ago
I bought an earring that was the wrong
I bought an earring that was the wrong size Its was unopened I just got the earring looked at it and knew it was too big After speaking to their team via e-mail and phone all they could do was offer 10 off and told me to buy their product again Just horrible What is the point of putting a seal on the bag to ensure its brand new and sterile and then claim that even though it s closed still in tact ya ll still won t do an exchange or refund Now I have a brand-new unopened but wrong sized piece of jewellery 80 bucks down the drain Be careful everyone I even asked them if they could resize it for me and they said no That they wouldn t want to have their name attached to that Be careful newbies
AS
6731 reviews
N/A
1 year ago
BUYERS BEWARE
BUYERS BEWARE Faulty item 3 months for refund and didnt refund the return shipping I purchased a rose gold tongue bar from freshtrends The item arrived faulty I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded 15 for return postage I sent the item via return postage registered post They claimed to not have received it as usps didnt update their tracking records It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged I was told my replacement item was being made only to then have them cancel it and issue a refund This was 3 months after the initial purchase I am still to be refunded the return shipping costs and freshtrends continue to ignore DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus
Paul Alari
6731 reviews
N/A
1 year ago
I informed them I wanted to change my
I informed them I wanted to change my orde one day after I placed my order On the website the new size was 30 cheaper per ring I ordered 2 The site says they are hand made so this shouldn t be a problem the production could not have started yet They told that it wouldn t be an issue 3-4 days later I get an email saying it would be an additional 50 because they needed to be changed mid production I asked in an email on your site they would be cheaper and now I have to pay more I m very confused They explained to main again that because it was mid production the cost or material and labor So they took the difference in price and charged me 50 more and still sent me the wrong size I m very disappointed Now Monday I have to call and argue to exchange the size I will never order from them again nor will I suggest anyone to order from them
Dora
6731 reviews
N/A
1 year ago
Waste of time and money
Do yourself a favour and never order an item from this moronic company They claim that they have expert jewellers in reality however their jewellers are only experts at how to mess up your order It takes 4 weeks to receive an order and about 85 of orders have some sort of quality issue The lenght of the piercing post is off the threading of the post and charm isn t working you order 2 items and they will only ship one you name it Good luck trying to send items back too it will take 8 weeks for them to repair and even the repaired item will have another quality issue Its a never ending cycle of sending items back and forth and guaranteed disappointment Avoid avoid avoid
AMarie
6731 reviews
N/A
1 year ago
Beyond horrible
Beyond horrible You better love your item because trying to return it is a nightmare It takes five emails before a response and they make you jump through hoops explaining why you want to return The quality isn t worth the price Do yourself a favor and skip this place there are other sites 100 percent better