Furniturebazaar Reviews

Terrible quality and even Worse service

I recently purchased a Captain 3 seater lounge suite online from Furniture Bazaar for my husband s birthday The lounge I selected was the shape and colour that he was after dark grey so I paid 1999 for it with the colour and style he wanted which the website said was in stock and paid the extra for the courier delivery The store called me to advise me that the colour that I wanted would not be in stock until 4 months later but I can have another colour light grey It was not what I wanted but hubby would be without a lounge so I said yes to the available colour The lounge arrived and once together I noticed it was terrible quality The edges of the backrests were flimsy and leant on an angle If I held them and pulled back fourth gently they just flapped around After a week or so with only one person using the lounge the lean became more severe Each part of the lounge had it s faults so it is not as though it was one faulty piece all bits were rickety The next few weeks the seat my husband uses leant and further back and is now on a very uncomfortable angle I contacted the store and they spoke to the supplier voicing my concerns and they sent someone out from Furniture Bazaar to inspect the lounge When they called to organise the visit the man was quite rude and cut me off multiple time when I was trying to explain the lounge faults and also the way to get to my house I was not home when they arrived as it is my husband s lounge I left him to discuss it with them My husband said the same man that I spoke to on the phone was completely dismissive during their encounter Once they inspected the lounge they explained that when sitting on a lounge one must sit in the centre of each seat without leaning on the armrest backrest or lean to either side of the chair Also he said that all recliners will distort and twist to the point that it is a few week old lounge with the end leaning backwards at a 45 angle backwards and towards the floor and there is nothing wrong with it The other end end seat has never been used and it flaps around as if bolts are missing The representative acknowledged that the gaps in between each part of the lounge were excessive and that he would speak to the supplier but after a few attempts no one has gotten back to me since they left I AM FURIOUS AND HIGHLY DISAPPPONTED in the quality of the lounge that I paid good money for from Furniture Bazaar and after only a few months of owning the piece of crap lounge that they supplied it is almost ready to go to the tip The lack of communication after raising my concerns and having the lounge suite inspected has infuriated me and I will be sharing my experience everywhere I can DO NOT PURCHASE THIS LOUNGE AS YOU WILL BE THROWING AWAY YOU HARD EARNED MONEY I am devistated that a nice present to a loved one turned into him being awfully uncomfortable and unable to use the present that I got him Once it arrived the lounge was sealed to avoid any stains and this did not help and with the lighter colour the lounge is FILTHY looking even though 2 of the 3 seats are not used Be warned purchasing online with them as well No receipt tax invoice was supplied plus what is said to be in stock could not try be The only communication you get when you order is the e-way receipt and you are left to wonder if the order went through until the warehouse calls you days later which I am not sure if that would even happen for others they may have only called due to the stock issue I explained when I initially contacted them that I did not want any replacement parts as it is not just the one part but all 4 parts that were faulty I wanted them to take it back and I would physically go in and find a lounge that was decent quality If the warantee was to replace the whole lot I knew that the new one would be that same crappy quality as all pieces of mine already are The fact that you cannot leave reviews on their website or social media pages tells me that other have had similar experiences