Gaintheedgeofficial Reviews

Impossible to get a response when

Impossible to get a response when anything goes wrong I made an order and they unfortunately delivered the wrong socks For two weeks now I have been trying to return these and exchange them for another pair They only have an email address that you can contact but despite sending 8 emails to this address I have received no reply If anybody from Gain the Edge is reading this my order number was 983561

This is a horrible horrible company

This is a horrible horrible company I ordered on November 13th and didn t receive my order yet They don t refund they don t help there is no customer service I ll never ever order again The ones that I ordered before got torn right away so quality is also bad

Appalling service

Placed an order early November with order time of 2-5 working days Chased after the 5 days had passed via email Was contacted by an advisor who took my details again then stopped responding Messaged via instagram as this is the only alternative and again after a few messages the assistant disappeared and stopped responding I don t care about errors or changes to lead times but I do care about being ignored Totally lost faith now and will be contacting Trading Standards

Shocking service

Shocking service still not received my goods keep emailing and not getting a response just keep getting automatic emails saying my order is delivered no tracking number Will have to raise a dispute through my bank

AVOID

Ordered 4 pairs of socks on 10th November but had to chase up as not received by 19th November Received a response asking to confirm my address which I did then nothing After 4 more emails I received an automated email to say my order had been dispatched but nothing from customer service to apologise for the error delay Received the order but only 3 pairs of socks after 4 more emails no response The worst customer service imaginable

Dreadful customer service missing parcel overcharged

Would not give any stars for the customer service Impossible to get a response from this company Last order in september charged postage although my order qualified free Still waiting for reply Now my lastest order says delivered but I havent received it Tracker online is non functional no reply to emails no reply on f b I am furious

Poor customer service

Ordered quite a few bits for my football mad son Delivery states 2-5 working days I m on day 10 and have had no response to my emails or any update on my order Absolutely shocking

Items never arrived

I ordered some socks grips about two weeks ago then after a couple of days I got dispatch notification but with no tracking link after a couple more days I then got an email to say they had been delivered They never arrived I emailed to ask what was going on and was ignored I then sent them 2 more emails also ignored I will be contacting Mastercard to arrange a chargeback unless you contact me in the next 24 hours

NO RESPONSE FROM 365 CUSTOMER SUPPORT DO THEY EXIST

I ordered 2 pairs of sock sleeves kids sizes a gift for a 12 year old The order defaulted to one size so I emailed GTE within 7 minutes of the order being placed and before despatch NO REPLY which is no surprise from reading the poor reviews on non-existent customer service Today had a message to say goods despatched - guess what - it s the one size There s no 365 customer support and kamil at gaintheedgeofficial com must be a very busy person as mentioned in many of the awful reviews about poor service from GTE