The vast majority of customers report a highly positive experience with Gatewrights, frequently praising the exceptional quality and craftsmanship of the gates and garage doors. Service is consistently described as friendly, helpful, and professional, with particular commendation for staff members like Kerrie and Laurel who guide customers through ordering and measuring. Delivery is generally on time and well-packaged, though a few customers note delays during busy periods or lockdowns. Product quality receives near-universal acclaim, with many stating the gates exceed expectations and are built to last. However, a small minority of customers report significant issues, including damage during transit and poor post-sale support. One negative review describes being told to sand out a dent themselves and feeling abandoned after a problem arose. Another customer experienced unreturned calls and emails, leading them to take business elsewhere. There are occasional complaints about misleading delivery lead times, with the advertised 8 weeks stretching to 13. Despite these isolated incidents, the overall satisfaction level remains very high, with many repeat customers and strong recommendations. The company’s ability to handle bespoke sizes and provide clear communication throughout the process is a recurring theme in positive feedback.
What customers love
- High quality craftsmanship and durable materials
- Great value for money, with competitive
- Easy online ordering process and clear,
Common concerns
- Damage during transit reported in a
- Limited guarantee or aftercare for defects,
Last updated 4 months ago
