Heated Motorcycle Gloves, Jackets by Gerbing. Free Shipping over £50. – Gerbing Heated Motorcycle Clothing
Based on authentic user experiences
Andrew Main
6742 reviews
N/A
10 months ago
Gerbing lack of quality
Received a Gerbing Microwire Pro heated premium jacket liner for 2021 Christmas Have worn it maybe 25 times in total The supply to one of the gloves failed It was the jacket not the glove I then turned the arms inside out to see if anything was wrong The inside of the arms there are two types of material and they had split apart both sides But it is outside their 1 year manufacturers warranty as the jacket was bought by my daughter in October Their much vaunted lifetime warranty is only on the heated mesh they dont make that clear I would check your heated jackets as this is not an isolated instance I bet I dont wear a watch so no idea why it split apart from poor manufacture I wish I could send pics of the poor quality material and seaming workAlso bought some of their supposedly warmer gloves at the NEC show as my old ones were failing and I didnt have the receipt to send them back for their lifetime warranty They really are no warmer than the top heat on my old ones The controls for the heat are on the gloves which are difficult to adjust whilst you are riding you have to take your hand off the throttle and also you cant see the colour LEDs behind the buttons to see what setting you have them on anything brighter than a dull day Never had problems with Keis Stick with them if I were you Avoid Gerbing
alex
6742 reviews
N/A
10 months ago
Lousy customer service
Having bought some xrl heated gloves then shortly after found a stitching fault I sent them back under warranty with the correct form via signed for special delivery 2 5 weeks later they re not responding to emails I ve heard literally nothing from them I ve left them a 1 star review on their website which surprise surprise they haven t published Looks like 179 down the drain If you re going to charge premium for an alleged high-end product your customer service should match I was considering buying the 115 battery packs for these gloves but as I no longer appear to own a pair that would be pointless 0 10 for customer serviceUpdate After 22 days I received an apology and 24 hours later my gloves They have been badly repaired dare I say Bodged Now I have mismatched gloves These were not cheap plus it cost me 8 95 to return them via special delivery do yourself a favour buy a pair of Rukka gloves and some cheapo heated liners from Amazon or eBay don t waste your hard earned cash on these And they still won t publish an honest review on their website
Robert Poole
6742 reviews
N/A
10 months ago
Terrible quality
Had exactly the same problem as the previous reviewer with my Jacket both the seams in the arms have come apart I ve sent it back to Gerbing but after 3 weeks I m still waiting with no response I also have their gloves the first pair had a chunk of plastic sewn into the lining in the index finger so they had to go back The second pair the buckle fell apart after 3 rides I certainly wouldn t recommend Gerbing kit I ve had RST kit that s lasted for years I wish I d had bought their heated gloves instead
GL
6742 reviews
N/A
10 months ago
Avoid at all costs
Avoid at all costs when your expensive gloves fail under warranty and they replace them with a totally different pair that don t even fit then refuse to respond to any emails disgraceful cs
Thomas Fogarty
6742 reviews
N/A
10 months ago
Life time warranty rubbish
Life time warranty rubbish My faulty gloves were returned to me unopened package refused Will never buy Gerbing again Avoid
Chris
6742 reviews
N/A
10 months ago
Order Unfulfilled No response from Gerbing Customer Serviceustomer
I ordered the Gerbing Premium Heated Jacket XXXXL on their website and having taken the money the order remains unfulfilled I have tried contacting Gerbing Customer Service via email no reply telephone no answer and via my account messages on their website too As of writing this review my order remains unfulfilled and I suspect that Gerbing do not have stock of my size If this is the case then they should not be accepting orders for this size on their website
Customerpeter
6742 reviews
N/A
10 months ago
Warm gloves great service
Great customer service answered and solved issue in one email
Bruce
6742 reviews
N/A
10 months ago
INCREDIBLE CUSTOMER SERVICE
Ordered a pair of XRL gloves which arrived a day after placing the order Unfortunately I needed a size bigger which after phoning customer service the Friday afternoon the reordered size was promptly delivered by courier Saturday afternoon Exceptional customer service
Peter Jack Church
6742 reviews
N/A
10 months ago
These guys are really good
These guys are really good If they have it in stock its out to you the same day for next day delivery The jacket liner I ordered was too small I had no problems in exchanging the item I do have a problem with the heated socks I have bought but I am quite confident this will be sorted out without too much hassle The quality of the goods is also really good
Tony Woods
6742 reviews
N/A
10 months ago
I m not one for writing reviews but 5 Stars Well Done Gerbing
I m not one for writing reviews but this was worth writing I have had a couple of items from Gerbing a few years now with no faults and they work excellent I bought some heated trousers which the cables needed alterations to fit my old heated socks It s only then you realise what a company is like for service not just sales I sent an email to them on Friday voicing the problem within a couple of hours i got a reply to send them in to be sorted Sent them straight away they arrived there on Monday They let me know when they was posting them back and they arrived on the Thursday with DPD with a 1 hour delivery slot From contact to return in 5 days is excellent Well done for such great service communication After 35 years riding bikes buying gear over the years its rare to find such a good service
