Getaquafairy Reviews

I was excited to experience this

I was excited to experience this product over the Summer with my children I ordered the beginning of June Never received my package I tracked it and my package ended up in NJ Never provided that address I have called customer service 3 times and emailed 4 times requesting a refund I won t order from here again Still waiting for a refund Beware Quick to take your money but if you have a problem you can t speak to anyone with a pulse and if you so happen to get someone with a pulse they are useless Opened up a case with my financial institution Don t waste your money or your time

WARNING DO NOT PURCHASE

If I could give zero or a negative number I would This product is absolute GARBAGE I purchased 2 different boxes My kids and I tried the Halloween one twice as the mixture was not working as it said After over 24 hours in the water some of them were still liquid I have been trying to return the unopened box for almost a month and just useless responses NO I DO NOT WANT A 6 00 refund to keep it The 2 packages cost be 145CAD with the exchange HUGE REGRET My last email was send me a return label and refund me when it arrives This morning I got a message to send it to China on my own dime I am so frustrated and disappointed in this product and company Definitely not a US company like they appear to be DO NOT BUY WHATEVER YOU DO

I ordered one for my granddaughter and

I ordered one for my granddaughter and accidentally clicked the pop up that offered an additional kit at a reduced price I reached out to Aqua Fairy immediately but didn t get a response for 2 days They responded that the item has already been processed and asked if I was sure I didn t want to keep the second kit After a few back and forth emails about returning the item I got an email with a address in China to return it to at my own expense I have never experienced this as most companies are reputable and have a reasonable return policy

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANYI have sent multiple messages on their Facebook and an email and they have not responded in well over a week Firstly this item ships from China You can order similar kits from Amazon with 2 day free shipping I ordered this when it was guarantee to come by Halloween one of the items is a Halloween themed kit Kit has been lost in shipping and I have gotten ZERO response from the company I want actual communication with someone I am going to research who this Caroline person is and see if I can reach out to them Apparently they are the cofounder of the company I honestly think this is a China based company using a made-up American person as their face

Bad customer service Buggy website

I placed an order for an Aquafairy kit for a friend and sent it to the US I placed another order for another kit for my son to be sent to Switzerland but the website automatically updated my previous order instead of offering the option to add the shipping address etc the regular workflow for purchases I wrote to Aquafairy customer service and I received a reply saying things will be remedied immediately They were not My son never received his kit and the company stopped replying

Money first

Went on the website ordered the product 2mins later the money was taken from my account 2 days later have not gotten an email with a confirmation on my order Trying to contact them but they are unable to help me without an order number Scam

Terrible company

I don t usually leave reviews but I am annoyed with this so I have tooI purchased the Christmas set and regular set in early November I waited until December 7 and sent an email wondering if there was a tracking number provided so I could see where my order was The response I got was they still haven t filled my order for some reason and didn t know why They asked me to be patient to see if they could come up with a way to get me my product before Christmas I waited a few days with no response so I emailed again and ended up emailing 3 more times before they finally responded on December 13th They said that they couldn t come up with a way to get the product to by Christmas so they were going to refund my money but for some reason it had to go through a process that might take a few weeks before it get it back It only took them a couple minutes to take the money out of my account You would think the logical solution would have been to express ship the product to me as they are the ones that forgot about filling my order for over a month Anyway poor customer service poor communication and unreliable service

NEVER RECEIVED ITEM

NEVER RECEIVED ITEM - I ordered Halloween and Original Kit bundle on 10 13 24 Item wasn t shipped and it was nearing Halloween Contacted company They apologized and comped a refill kit Promised delivery before Halloween On Nov 2 received comped refill kit NOT THE HALLOWEEN AND ORIGINAL KIT BUNDLE Contacted company again They said it was shipped and provided the tracking for the comped refill I sent photos and documentation of what I had received just the refill kit They ignored my email and had the nerve to send a customer satisfaction survey This company STILL HAS MY MONEY AND I HAVE NOT RECEIVED the PRODUCT