Shop Tabletop Gaming TCG Online at Glasshammer Gaming
RatingFacts is an independent review platform and is not affiliated with Glasshammergaming (glasshammergaming.co.uk). All trademarks, logos and brand names are the property of their respective owners. Learn more · Report abuse
Overall customer experience for Glasshammergaming is overwhelmingly positive, with the vast majority of reviews praising exceptional service quality, including friendly, knowledgeable, and helpful staff. Delivery is consistently highlighted as very fast, reliable, and often arriving earlier than expected, with products arriving in good condition. The company is noted for its competitive and often discounted pricing, providing great value to customers. Communication is frequently described as excellent, with prompt responses to queries and updates provided throughout transactions. The product range, particularly for Warhammer and wargaming, is well-regarded, and the in-store atmosphere is described as welcoming for hobbyists. However, a small number of significant complaints exist regarding order fulfillment issues, such as wrong items being sent, items not being in stock as advertised, and orders not arriving at all. There are also isolated complaints about technical problems with the PayPal checkout system and occasional inadequate packaging leading to box damage. The returns and issue resolution process received criticism in specific cases where customers felt ignored or unresolved. Despite these negatives, the predominant sentiment is one of high satisfaction, with many customers stating they will exclusively shop here again due to the combined strengths of service, speed, and price.
Last updated 4 months ago
Glasshammergaming.co.uk is an online and in-store retailer specializing in tabletop games and trading card games, operating from The Glasshouse in Telford. The store offers a wide selection of products including Warhammer, Games Workshop, Pokémon, Magic: The Gathering (MTG), Yu-Gi-Oh! cards, and Lorcana. The business positions itself as a community-focused hub for gamers, combining retail with events and coaching.
The webstore maintains large stocks of popular trading card games and tabletop titles. Shoppers can browse new releases and classic titles across multiple systems. The store also provides a Trade-In Centre and a dedicated request service for items not currently in stock. Financing options and detailed product information are available through the webstore interface.
Glasshammer Gaming hosts regular events at The Glasshouse venue in Telford, including tournament play and community gaming sessions. The business runs coaching programs and offers table reservations for group play. Event participants frequently highlight the welcoming atmosphere and organized scheduling.
Customer feedback consistently emphasizes fast communication, same-day shipping options, and detailed order updates. The support team provides guidance on stock availability, pricing, and delivery options. A dedicated Elite membership program offers additional discounts and benefits, including free shipping on orders over £95.
Reviewers describe the store as a top choice for Warhammer and other tabletop games, noting competitive prices and knowledgeable staff. Customers frequently mention Becky and Dan as key points of contact for product advice and order assistance. The business maintains strong ratings across multiple review categories.
Glasshammer Gaming operates under company number 09738364 and VAT number GB353006730. The website uses cookies and includes standard legal pages such as Terms & Conditions, Privacy Policy, Returns Policy, and Cookie Policy. The site is built around a newsletter signup, encouraging repeat visits and exclusive offers.