Based on authentic user experiences
William Forest
6735 reviews
N/A
1 year ago
Caveat emptor
This company has zero structure in the after-order customer service I am so disappointed with this company They are apparently Hit and Miss with fulfilling their customer s orders I have a warning Buyer Beware
Alan Fowlkes
6735 reviews
N/A
1 year ago
Horrible Experience
It took forever to get the product after they stated it had shipped After I received it and placed it on my dog the colored nylon covering came apart from the plastic frame binding it more than 4 inches within minutes I wrote them and they asked for a picture which I was glad to send and they then offered a 5 refund and suggested I take it to a tailor shop for repair REALLY I declined to do that and said I was not happy with that suggestion and would like the issue resolved They replied that the 60 day satisfaction guarantee only applied if the package was unopened and also never put on the dog REALLY ONCE AGAIN How would I have known the harness was defective if it wasn t opened and put on my dog So I said I would be happy if they would just replace the product Their reply was that I could only send it back in the original plastic bag it was sent in It came in a clear plastic bag inside a white plastic mailer and I would have to pay the first class return postage Then they would decide if they would send me another harness or I could just accept a 15 refund Horrible product and horrible customer service from this company I have received several ads from products that look like the same harness on my Facebook app and I think that this might be a scam company running the same lousy product under several different product names DO NOT WASTE MONEY ON A GripHarness
Sara Stanley
6735 reviews
N/A
1 year ago
Harness not Received
Harness not Received I received confirmation of my order 32599 on 10 7 21 along with information that I would receive an email and text when my order was ready My Visa card was billed for the harness Now on 11 1 21 I have received neither the harness nor the update on the order I continue to receive ads for the product as if I had never ordered it
B Venier
6735 reviews
N/A
1 year ago
what a joke
Ordered two Items Harness and dog bed Harness got lost took almost a month before we received and not as advertised The bed is way too small and flat the dog won t even get near it The harness is ok but one advertised name was printed on the harness this one we got had a tag that sticks to the tracking kept saying items sitting in one place for two and half weeks NOT GOOD Shipping was terrible
Rick Krebs
6735 reviews
N/A
1 year ago
poor delivery poor customer service
ordered 2 weeks ago and product hasn t left california or even been delivered to USPS customer service unresponsive what can i expect from the product amazon has same style so there i will go
Kevin
6735 reviews
N/A
1 year ago
Terrible customer service
Terrible customer service Sent me the wrong size harness after weeks and weeks of waiting I wanted to return the wrong size harness for a full refund said I was responsible for all costs everything in terms of cost plus a 10US restocking fee Plus the harness is cheap and made in China I would never recommend buying from there Be aware very aware of buying from GrpHarness
Barry
6735 reviews
N/A
1 year ago
Harness doesn t hold up
Didn t hold up after a few months of use The Velcro stopped sticking I emailed customer support but never got a response They apparently don t stand behind their products I would not recommend this product to anyone I m out 39 because I can t use the harness
Kris
6735 reviews
N/A
1 year ago
I wish I had the Zero Star option
I wish I had the Zero Star option We ordered a harness and leash back on March 19th The company did not process send our order to DHL until March 30th Emailed them on April 6th there is no phone number for this company because according to tracking our order had not moved since March 30th Contacted our VISA to dispute the order I did purchase a harness and leash as I could not wait any longer for my order Finally received our order on April 22nd 34 days after ordering Emailed company requesting that they send me a prepaid return shipping label They refused and stated that I would have to pay for the return shipping They also charge a 4 99 restocking fee DO NOT ORDER ANYTHING FROM THIS COMPANY
Nick Tortelli
6735 reviews
N/A
1 year ago
i wish i could give zero stars
i wish i could give zero stars do not buy this harness worst harness ever NO PULL HARNESS false advertising my dog still pulls and velcro come apart my dog almost got loose took almost a month to receive it you cant call them no number all they offered me was a 20 percent refund which came to 8 bucks so harness cost 40 dollars you do the math totally scammed
Bob Murden
6735 reviews
N/A
1 year ago
I have been waiting over a month and
I have been waiting over a month and half for my two products nothing except excuses We don t understand your order We have shipped your order sorry we haven t shipped your orde Your order is on hold Your order has been shipped We don t have tracking number I checked tracking number with carrier they don t have it My dogs will die of old age before it gets here
