


Based on authentic user experiences
Zaheer Ali
6727 reviews
N/A
1 year ago
Very unprofessional and rude customer
Very unprofessional and rude customer service making accusations of me scamming them when everything is clearly in the tracking
Phil Draper
6727 reviews
N/A
1 year ago
One of the worst experiences in online
This place seems to have a great selection and seems to know their products well however I had a rather unpleasant experience trying to use their online store Apparently there s a loophole where you can buy stuff that shouldn t be bought and I had my order canceled and nobody never bothered following up to communicate that to me until I reached out a week later I was perusing my bank statements and noticed the money has been refunded with no explanation so I decided to contact their customer service I get that things happen but this is a potential big mistake waiting to happen If I was a big operation operating on a time crunch Like I said though This place seems to have a really great reputation and I m sure if I went to the physical location I d be blown away but I just find the experience I had on their online store and the subsequent follow up very unprofessional and aggravating Not trying to throw shade just something to think about if you re using their online store You may get what you paid for and they might cancel your order and not tell you Edit After scrolling through several of the not five star reviews I can tell I m not the only one with this experience Which isn t exactly a very good thing for this company I mean making a mistake is one thing but continuously making the same mistake is called the problem a problem which they don t seem keen on correcting You might be able to get away with pissing off a person here and there but since you re doing it seemingly consistently when it comes to online orders I think it ll only be a matter of time before the free market corrects itself All the good reviews on the site seem to be generic anyway I wouldn t be surprised if they were bought based on my dealings with this company
james sspry
6727 reviews
N/A
1 year ago
This place is a joke
This place is a joke Hope your not in a hurry to get your stuff worst customer service i ve ever had anywhere hands down Every single time i order
Fu
6727 reviews
N/A
1 year ago
I would have given 0 stars they took my
I would have given 0 stars they took my money won t send me my product won t help anyone over the phone won t help with the website they call you names and he was supposed to be the boss they have awful customer service I m warring everyone please don t waste your time
Clay Harvey
6727 reviews
N/A
1 year ago
This place is a disaster
This place is a disaster They advertise great deals let you order them then don t have it when you go out pick it up I ordered an Anden 320 v1 dehumidifier and a bunch of miscellaneous small stuff Go to get it nothing is available but the dehumidifier But the price was good on that so I count it as a win I get half way through my 1 5 hour drive home and see that they loaded an Anden 320 v3 Turn around to exchange They don t have the right one Refund me a rats net of 20s with two singles hidden in the center My sales rep Scott apologized couldn t do anything about the 38 difference and promised to call when my order was ready That was 3 weeks ago I texted Scott He said unfortunately other people had been coming in and buying all the Anden 320s so I would have to drive there just to pay for a dehumidifier then they could let me know when another order arrives no estimate If you value your time at all go anywhere else Because these people certainly don t value your time or care about your garden
Josh W
6727 reviews
N/A
1 year ago
Something not quite right about this company
The shadiness of what the previous reviewer outlined mirrored my experience with Grow Green MI on Amazon com as well They lowered there prices for a sale and offered 3-6 day delivery Now more than two weeks after the items were purchased Grow Green MI says they must have been lost in the mail A common practice for shifty businesses is to have scam sales offering heavily discounted prices with no intentions on delivering the products or services sold They do this to build up the numbers to meet sales goals monthly quarterly etc And also to then put the responsibility of obtaining a refund on the buyer knowing that some people will forget get frustrated and give up or just determine it s not worth their time to pursue The company then keeps whatever has filtered through the process without being refunded I can t say with 100 certainty that this is what they are doing but if multiple people are having the same experience then the magic eight ball says All signs point to yes I would encourage prospective buyers to avoid their website and check which vendor the Amazon com listing shows to avoid purchasing from them It is unfortunate that Amazon com does not give customers the ability to block vendors from showing up in search results This would allow people to share useful information for blacklisting unethical companies in order to avoid being scammed
Ron
6727 reviews
N/A
1 year ago
ABUSIVE COMPANY
Buyer Beware of this placeI received a 4 year old bottle of ro stabilizer after talking to company that makes it I realized this called them was put on hold abruptly this is after not being contacted back when trying to attempt a return The customer service was extremely rude and off-putting arguing with me They charged shipping as well when it was claimed to be free shipping doubling the cost of my order The product ruined a crop and in the end they were abusive and predatory AVOID THIS COMPANY YOU VE ALL BEEN WARNED UPDATE AFTER making reviews online this company went on overgrow com where I have a profile and exposed my private information online in the forum don t believe me Go to overgrow and look at the thread titled WARNING ABUSIVE COMPANY GROWGREEN MI And look for yourselves they exposed my full name plus my phone number and put my name and an equal sign then my overgrow screen name revealing my identity they ve been banned from the site for now
Robert burns
6727 reviews
N/A
1 year ago
Talk about bad customer service
Talk about bad customer service Placed my order took payment Got an email stating order was good Couple days later email says its picking and would ship in 48 hours 2 weeks later nothing so I sent an email asking for an update no response 3 days later another email asking for an update No response Still nothing shipped No response Call a number to get some recording that you cant leave a message on Still nothing Guess I ll be contacting my bank and disputing my charges Will not use this store and will definitely recommend staying far away from it
Wes
6727 reviews
N/A
1 year ago
They re the worst
They re the worst Can t get ahold of anyone always out of stock unwilling to even help This place is awful
customer
6727 reviews
N/A
1 year ago
BUYER BEWARE
BUYER BEWARE Asking for wire transfers checks and money orders after orders have been placed Placed an order through their website only for it to be canceled because I ve got a different billing address from my shipping address Their email claimed it s due to security and gave sketchy third party payment options like a wire transfer check or a billing service I ve never heard of There is no deal dank enough for me to risk a wire fraud scheme I ll gladly pay higher to ensure the security of my accounts They also won t give any info into who their security team is and will not allow you to contact their security It s 2022 there s no reason any business with a online storefront should be asking for checks or wire transfers Not worth the risk