Happyreturns Reviews

Can t I do 0 stars

Can t I do 0 stars One isn t close Hours are bad Long waits Half the time get to the counter and machine is down

Just got unfairly fired this is just

Just got unfairly fired this is just the worst place to work in guys please don t fall for it

Zero customer service and a rip-off

Before I ever purchase online again I will check to see if the company uses Happy Returns and if they do I will NOT order from them I received a QR code from Happy Returns to return two items in one package took it to the UPS store they scanned the code and then later I saw that I got credit for only one item I called the online vendor and was told that only one item was scanned Um they scan the QR code not the item So I was transferred to Happy Returns and was told that the UPS store only gave credit for one item and they could do nothing about it Why would the UPS store only give credit for one item The QR code was for two items What a pain and a ripoff Happy Returns told me that i had to contact the company that I purchased from Of course I already did that and they transferred me to Happy Returns saying that is who I need to talk with THIS SERVICE IS A COMPLETE RIP-OFF I will never order from a company that uses Happy Returns again EVER

Do not use Happy Returns

Do not use Happy Returns I am out almost 100 because of this store I brought my items they scanned the barcode for the return I have been dealing with this for months now and they assured me that it was going to be a problem The employee said I should get an email that they received the item but sometimes takes time due to spotty service in the store I waited a while and no email I called the store and asked them to resend the confirmation and they said there is no options to do that I called Happy Returns customer service and they said it is out of their hands and that they can override it and that they literally have no buttons that they can push I called the manager of this store and she just said dispute it with my bank and I will get my money back and that didn t work either It has been a waste of time and energy Response to comment I have emailed and called three time The 3rd time being yesterday I received an email saying contact the retailer again So your company is not resolving it fully nor at all and is not taking it seriously

Don t use

Don t use UPS is more reliable After a month my return hasn t made it to the company

BEWARE no tracking Provided upon return returns lost

BEWARE pretty sure this company service is a scam When you return your items via happy returns via the scanning of a received QR code instead of through a printed label it seems so simple But beware even though they have your email address and probably phone they don t send you an electronic receipt Think about Amazon returns at Whole Foods or Kohl s you immediately get either a paper or electronic receipt The onus is on you the consumer to keep track of the date and location where you dropped off your items In my case the returned were never received by the original vendor and I of course no longer have the items Fortunately I m a long time customer of the vendor and they vowed to refund my money I m still checking on a couple of other happy returns transactions but I think they too are lost But until I understand from happy returns how to get a receipt I ll package and return my items myself So who has the items I returned The store clerk who packaged my items and scanned the QR codes They people at happy returns who processed the returns items Who knows As I said it s probably a scam

Long long wait

I am in a hurry to return an item I am happy for Ulta that they have a lot of customers however having to wait in a long line just to return an item is somewhat infuriating

Horrible customer support

Horrible customer support We have been trying to get help for over a week and a half for a customer return label not generating correctly Instead of looking into it and seeing what the problem was they told us we needed to setup our shipping carrier we had set it up years prior and asked us three times if FedEx serviced Canada where the return would originate blaming the issue on FedEx Even though we showed them examples of where Canadian labels were generated without issue they doubled down and asked if FedEx serviced Canada The return was for Toronto so of course FedEx services Toronto I don t think they even bothered looking at the customer return Finally today they said they would ask their engineering team if there was an issue on the backend Seems like they dismissed our issue from the start and never actually tried helping us

This service is terrible

This service is terrible I created a return code at the start of the week and had to wait until the end of the week to take the item back When I created the code the UPS Store was the first place listed to drop it off at Go to the UPS Store Happy Returns is a UPS company Oh they no longer take Happy Returns as of sometime this week And can t take them for the next 4 weeks because they want you to go to Ulta to do it since they re a new partner So I go to Ulta to wait in line again and it takes forever because they have to scan at least 3 things other than your QR Code to initiate the return And it s not a shipping place so you have to wait for someone to be able to tend the Happy Returns kiosk I wish companies would just let you print a label and be done