Hdsupplysolutions Reviews

I purchased 2 shelf brackets for a

I purchased 2 shelf brackets for a refrigerator and the were the wrong ones This was my fault I filled out the paper work to return them and was told I would receive a return sticker within 2 days Customer service keeps saying the warehouse will send the sticker in a separate email It is now 6 weeks later and 8 emails and I still have not received that separate email from the warehouse

Not what they used to be

Used to be an amazing company to do business with You would order something today and get the right item tomorrow Now that they have merged with Home Depot they are awful I honestly think the whole company is ran by kindergarteners I haven t got a single correct order in over a year

I am forced to do business with them

I am forced to do business with them because they bought out my cleaning supplies supplier I have an exterior corridor property and they just leave the deliveries outside where anyone off the street can take them without notifying any staff member that a delivery is being made Their returns are even worse because you have to wait for a delivery or request a pickup I have requested a pickup twice and had 4 deliveries in the past 2 months my return is still here What makes matters worse is the return is for an item I never ordered but was charged for regardless and no refund will be issued until return is picked up

Worst company to deal with

Worst company to deal with After taking orders they cancel it after the 4th day This is a 3rd party company They have to depend on other manufacturers to deliver Stay away from this company for future orders

Door never was delivered but they took my money

HD Supply sent email saying door was delivered but it never was They charged my card but I never received the door I lost 330 and had to waste time disputing the charge with my credit card This company is well-versed at scamming people They gave a tracking number and everything

AVOID - THE WORST PURCHASING EXPERIENCE EVER

This is by far the WORST company to purchase any products from Several orders each time with a promise of next day delivery- none were delivered I even tried picking up from the local warehouse - the company couldn t deliver even to their own facility The worst part- during every single call I made to the HD Supply s customer service and solutions departments I ve been told the order would get delivered next day Now I m having a problem getting my money back even though I NEVER received my orders - it s been over a months since my order was canceled The end result - a TON of WASTED time and an OCEAN of FRUSTRUATION STAY AWAY - the likelihood of a BAD PURCHASING experience is HIGH

I wish i had read all these reviews

I wish i had read all these reviews before placing my order In the midst of renovation was promised next day delivery which isnt possible apparently I cancelled the order and now its been 10 weeks after 2 dozen phone calls they still have not refunded me

Scam of a company

Ordered a hyperlite 40 ladder for 1075 34 transaction came out of my account I recieved and Email from hd supply with an order number and a confirmation email The next day I got a voicemail that said my card was declined Check my bank and sure enough 1075 34 came out of my account They tried to run my card 5 different times without letting me know called my bank to dispute getting my money back A pretty shady company wouldn t do business with them again if they gave me the ladder for free

Over paid my account by 440 68 back on

Over paid my account by 440 68 back on 09 16 2021 To this day I haven t receive a refund back from HD Supply I sent a request for refund and called their representative in December 2021 Still nothing I think I need to place my orders with a different company since HD Supply doesn t value their customers I called numerous times with wait times beyond 5 minutes and then received the go aound or was just hung up on