Cdw Reviews

Terrible Absolutely Terrible

I won t bother writing about the incident I had as most of what I experienced has already been voiced by others Synopsis Website not up to dateTerrible CommunicationI was lied to by Customer ServiceReceived condescending psycho babble emails from Customer RelationsCancelled the orderHow does this company stay in business

I wish I could leave 0 stars because I

I wish I could leave 0 stars because I didn t even get my order I was aware I was going to have to wait due to ordering a backordered item After waiting for significant amount of time I was told that the order was suspended and that when it did become available they might ask me for more money price gouging and then I was finally told a significant time after that that the part was just no longer available at all and that I couldn t get it from them after waiting months I would not recommend them at all I d rather overpay at eBay

This is an update on my review from

This is an update on my review from March 7 I have now been accused by the account manager of ordering the wrong part This despite the software Minitab that I ordered still showing as in stock on their website as of this morning No response from the account manager and when calling CDW they just give you a chance to leave a voicemail for the account manager Don t waste your time and money on this company

CDW - PEOPLE WHO DON T GET IT

I tried purchasing a piece of software from their website got the purchase confirmation email no download link provided I emailed them no response Called them up the rep said the order was canceled I kindly asked to resolve the issue got transferred another rep who arrogantly responded with the word Yes He said Our website is not smart enough to discern how many licenses customer is buying we are not Amazon I said this is 2019 my friends he goes We make 70 billion in sales my friend people call us on the phone to order software I said cancel my order I don t want anything to do with your company I say THEY DON T GET IT if they treat customers like that in 2019 CDW - PEOPLE WHO DON T GET IT

Incompetence indifference summarizes the culture within CDW

I ve wasted so much time dealing with CDW so I m just going to quickly summarize - CDW just passes customers with a problem from one department to another but no one knows how to actually resolve the problem or tries to resolve the problem- CDW can t seem to figure out how to update an expired credit card and charge the correct payment method still hasn t been resolved after a year - CDW makes repeated order and billing mistakes but worse shows no effort to correct their mistakes- CDW is unresponsive and apathetic- CDW makes no effort to retain business and keep relationships they already haveCDW needs new strong leadership to turn this ship around We re not talking about a handful of employees The incompetence and indifference appears to be pervasive throughout the entire company

Horrible Business

On 11 28 2017 we ordered licensing for a 3 year product After a little over a year Approx January 2019 the licensing stopped working I have been asking for a refund or a fix to our problem since March 2019 They have continued to procrastinate the issue and have resulted to just flat out ignoring it Not only has this cost us 3 942 72 we are losing money and productivity by not having access to these licenses and further we have to pay other IT people to try and resolve this issue It is an embarrassment how horribly they have handled this situation Never do business with this company unless you want to waste a god awful amount of time speaking to their useless team

Really suspicious

Really bloody fishy For the past couple of days an ad from THEIR site for an Intel xeon processor keeps coming up on the chrome app on my smartphone It very much feels as though some adware to run their promotions is on it now because lord knows how this keeps happening

The worst customer service in the

The worst customer service in the world They blame their distributor Purchased a laptop not delivered in 4 weeks Canceled order they asked ME to send a note to Manufacture Still arrived we refused the order it s now been 12 weeks and NO REFUND THEY BLAME THE DISTRIBUTOR D and H Poor business policy

Had to cancel multiple orders for delays Wish this could be ZERO stars

We have had to cancel multiple orders due to ordering parts that were in stock just to find out they were being drop shipped in a month Contacted customer support closer to the arrival date and they had been delayed further They simply do not even bother to pretend to care Terrible place to order from