Heartinternet Reviews

Great support and service

A big thank you to Simon and the team at Heart Internet We have a number of websites with Heart and it is always a seamless process to help keep them running at speed Recently we had an issue which was quickly resolved by Simon amazing team would recommend

I have been with Heart since 2006

I have been with Heart since 2006 now 18 years and have never had any major issues If I have encountered a problem then the customer service has always been efficient and friendly

I had to use the Live Chat for a Support Issue

I had to use the Live Chat for a support issue and I have to say it is the best Live Chat for support I have used I was not rushed or passed from person to person I did not have to restart or answer many unnecessary questions I wish all support chats were as effificent

Extra Mile

Waqar Ahmed VIP Account Manager went the extra mile today For which I am indebted and reassuring my confidence in Heart Internet

Patience Understanding - Thank you

I had a need for a real refresher course on access and creating a new website today something i d only done years before Catalin had to endure loads of inexperienced persons questions and she still managed to provide all the support needed to do what a more experienced user would probably have done without thinking Thanks for your patience and understanding And for resolving my problem

Exceptional understanding service

We have a website which went down and we couldn t understand why We contacted Heart Internet via the live chat and we were led through the problem and how to rectify it giving us options As we have little tech knowledge we contacted the person who deals with all of our media interaction He advised us and so we got back in touch with Heart to select our option This was done quickly We have had exceptional service from Heart and thank them for dealing with us technophobes in such a patient way - thank you Carmen C and Alexandra Fingers crossed we will be back up and running when the propagation is complete Once again thank you

Helpful team

They have been extremly helpful with on going issues helping us move across to them from a previous supplier The support tickets were answered within an hour on the days that were most urgent General enquires were ansered within a few hours

Had to increase upgrade the tech

Had to increase upgrade the tech requirements for my internet provider I was dreading it Managed to do a live chat and update the tech issues within less than 2 mins It was painless - I m impressed The Live Chat Adviser was helpful efficient and professional And above all - they got it done Yay