Discover Heinz Products | Sauces, Sides & Soups | Heinz To Home
Based on authentic user experiences
OAP
6777 reviews
N/A
8 months ago
Hi was expecting a parcel from Heinz to
Hi was expecting a parcel from Heinz to Home by 1 12 22 Message to say that it had been ready for despatch Since then have had no update Tried to email or contact by their messenger Very complicated system considering its a global company Today managed to email but their reply says that they might be in touch in the next day That is not good enough I know that their home delivery is a fairly new part of their business but surely they have better communication than the service that I have received This order is 11 days overdue and not a peep from Heinz to explain why Will defo not order again from this site During this time of not buying there beans have discovered Waitrose and Asda own brand Be bery afraid Heinz if this is the way you trat customers of over 50 yearsUpdate 13 12 had message today from Heinz asking if I would like a refund or my paid for parcel with the proviso That should the parcel which has not been sent miraculously arrive I would have to pay for the duplicate or return Life is to short to fart about with beans Please refund me my money hopefully in less time that you have mase me waste emailing you Heinz Please all readers of this dont bother with heinzto home Not worth the hassle I shall continue to have home deliveries of other just as good own brands
OAP
6777 reviews
N/A
8 months ago
Thank you Heinz for refunding me today
Thank you Heinz for refunding me today for my order of 24 11 which never arrived and for which there was no communication from you 0 for service and communication If I had not persisted you would never have realised Please review your order systems
Mrs P
6777 reviews
N/A
8 months ago
Poor customer service
Absolutely dreadful customer service I had placed an order on 24 11 23 unfortunately the items were never dispatched I contacted the online chat option and was repeatedly told my enquirie had been escalated to the customer care team who I can only describe as useless I am on my fifth attempt to try and recover a full refund as my order was never dispatched Very very poor
Robyn Stewart
6777 reviews
N/A
8 months ago
Placed an order on the 23rd September
Placed an order on the 23rd September Was never given a dispatch email Was then given a the order hasn t been sent to you email Only to contact consumer service multiple times to be told it will be shipped within 24 hours When it never did dispatch itself
gary d
6777 reviews
N/A
8 months ago
Avoid Aviod Aviod
Placed an order two weeks ago had email saying being dispatched then nothing today had email saying order refunded no reason given Then an email saying order had been returned which is totally untrue rang customer service what a waste of time Just kept repeating i was getting a refund I Rang customer service Just kept repeating i was getting a refund For a major brand there customer service is awful and there sales operation is not fit for purpose unable to dispatch goods to customers
David Martin
6777 reviews
N/A
8 months ago
Nothing to Recommend Heinz to Home
Order marked as dispatched then never arrived When enquired told order has been cancelled Not communicated to me When stuff has arrived its been damaged Unless you enjoy a total lack of communication and loads of hassle don t bother with this
Aaron
6777 reviews
N/A
8 months ago
Poor Service and Wasteful Packaging
I ordered baked beans and soups from Heinz to Home and was very disappointed I wanted to cancel due to a previous bad experience with Evri but by the time I got the dispatch email it was too late Heinz also told me they couldn t avoid using a specific courier if I ordered again Most items are sold in bulk yet every tin was individually wrapped creating unnecessary waste and hassle Some tins arrived damaged and when I reported it Heinz didn t care Sadly this is the only way to get gluten-free beans and sausage now but the service and delivery are awful
HEATHER D
6777 reviews
N/A
8 months ago
Prompt Delivery
Put an order in in 1st October saw limited edition monster munch mayo on Facebook and had to try it then came to check trust pilot and saw the low score I shouldn t have worried Parcel arrived on 3rd October but I wasn t home and redelivery happened today with all items well wrapped So impressed Glad I ordered before reading the reviews here as I wouldn t have ordered
