Hexcs Reviews

Happy ending after un unfortunate dive in the toilet

I live in Edinburgh and i have used Hex now for several years through many mobile phones I have had and they saved many from accidents disasters and glitches I commend the competence and effectiveness but that is almost a given what I want to add that struck me on every occasion i have used them is their professional and personal courtesy patience and communication When something so personal and essential as phone goes wrong there is an innate added anxiety and uneasiness connected with with this problems totally different then when your shoes or something not as personal fails I found that the care and patience in investigating and then explaining the faults and generosity in trying everything to give you back your piece of equipment that is also a piece of your life is commendable In my last interaction with them after my phone decided to take a plunge in the toiled luckly empty a series of problems developed in a chain First the mute sound then the screen with a shaking kind of Parkinson s disease and lastly developed a stubburnes not to be pass 3 while charging That in the space of a month from the water damage With a costance and dedication that was beyond the call of duty I just got my phone back saved and alive as it was before the unfortunate dive Thank you Hex You are what all professional services should aim at

Very friendly kind and helpful

Very friendly and kind help for an old lady Will certainly use them if I need help in the future and will be very happy to recommend them

Excellent

My son had used Hex in the past and recommended them to me In short excellent service They did diagnostics and told me what the repair would cost not as expensive as I thought it would be and completed repair Great service and kept me informed at all times Would have no hesitation in recommending them Thanks for great job As an aside it certainly doesn t say much for the service I received at another local so-called specialist who told me there was nothing they could do to fix my pc By contrast Hex fixed it without question in good time

Above and beyond - like it s ordinary

Hex is the computer phone shop down the road from me and I ve been there on and off since they opened which must be about 10 years now And they ve been consistently helpful whether or not I bought anything However on this occasion Hex helped me out last minute in a situation where all my home systems had failed and I needed to get this document into my hands I walked through the door of Hex at 5 35pm And not only were they just as helpful they stayed late to help me and to make it work they did work for me which is just not part of what shops do Their whole attitude was let s make sure this doesn t fail for you It could be because I am regular and I have known them years But I don t think so They are just those kind of people Have been since they opened It s not like we are friends and hang out I know them as a customer I d never ask them to stay late or do what they helped me with But I didn t have to They just did it That s who they are and I m grateful