Hockeymonkey Reviews

Horrible if I could leave no stars I

Horrible if I could leave no stars I would They will promise you shipping dates that come an go They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender You will call over and over and be fed a bunch of lines they will not answer direct questions They will not compensate you for a item you are waiting endlessly for They will not try to keep you happy They will fight with you if you try to get a refund Do not purchase anything from this company Do not pay for express shipping Move on Hockey community is tight and word spreads like wildfire when you mistreat a customer

Don t Even Bother

Bought a helmet through the website and it ended up being one size too big Decided to return it and had to pay shipping which was 17 00 On top of that they didn t refund my full order amount but instead kept the taxes I paid and charged me a restocking fee So basically I burned 30 which is total bs Don t bother with these guys just save your money and go elsewhere

Unbelievably bad

I can t believe how bad the customer service is I purchase an item for Christmas and was sent the wrong item I have tried multiple times through multiple avenues to get a hold of someone to help me No luck at all Really terrible - all I wanted is what I ordered I can t even return it because no one will respond to my email live chat or phone call so I can get the RMA number you require to return something Honestly the WORST online experience with a company ever As a hockey mom you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey

Awful Customer Service

Needed to return a piece of equipment I ordered as it was the wrong size The customer service was awful and returning it wasn t worth it as I d have ended up paying 10 restocking and shipping I just want the right size I ll never order from here again this is an awful company

Terrible customer service

Terrible customer service Go to Ice Warehouse Pure Hockey or any other unless you want to be annoyed with a place that does not care about their customers

I won one of their customer contests

I won one of their customer contests for submitting a review of one of their products They never delivered the prize I complained to the BBB and they ignored the complaint Don t trust this organization Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family

I wish I had read these reviews before

I wish I had read these reviews before placing an order I am frustrated and angry that I didn t This place DOES NOT HAVE CUSTOMER SERVICE I called for hours Nobody answers the phone no email reply NOBODY works in customer service I called for more than two hours 14 calls and if you opt for the callback it s automated saying NOBODY can help you and that they are too busy WHAT A JOKE They are a complete waste of time much better places out there try ProHockeyLIfe ca Hockeymonkey ca are a complete waste any of your time Unreal

Wasted my last dime here

Terrible customer service gimmicky rules and they don t stand behind their products You re free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service Their skate sharpening isn t done right either and even their website needs help It seems like they hire just any pulse that walks through the door wanting a job too Today was their last chance to redeem themselves and didn t so I m done with them Good riddance

Awful Never again

Bought some hockey pants from the site and upon receipt the pants were flawed front pad was defective padding and shell were completely separated in one and coming apart in two others Had to pay for the return otherwise go through a complex return process and when I eventually got the refund they did not reimburse my initial shipping since they said the products were in good shape So I m out both shipping costs and got nothing I feel bad for the people who ended up buying my returned product Obviously the quality control at HockeyMonkey is not good So I will not buy anything from them again and I will be telling everyone I know to never buy from them too STAY AWAY