Homeandcooksales Reviews

Misrepresentation of Item

Purchased a non-stick pan on 13 June 2022 and received a regular stainless steel pan Raised the issue with customer services and was informed that I received the correct item that I had purchased Despite having screenshots of the item I purchased which clearly used a non-stick pan stock image I was told that the image could not be considered an accurate representation of the item and that instead they go by the description The manager Pierre has condescendingly stated that I purchased the wrong item I have disputed this as the image of the item I purchased is clearly a non-stick pan I feel this was a fraudulent misrepresentation and the company continues to deny their error whether that was using the wrong image for the item I purchased or by sending me the wrong item

This company does business under the

This company does business under the name Home Cook Sales I placed an order and received a new order acknowledgment Then - silence A week later my order still showed as processing so I emailed Home Cook to ask if there was a problem In response I got a curt email stating that it takes up to 7-10 business days for your order to process I could not imagine what could take 7-10 days about an order for cookware so I called my credit card company and placed the charge in dispute Nearly a week later I finally received the order after getting no shipping notice Since the items were OK I removed the dispute on the charge the next day Meanwhile Home Cook closed its website - an indicator that the site might have been a scam One week after I removed the dispute Home Cook sent me a rude and threatening email stating that it intended to ruin my credit if I didn t pay up I will never ever buy from Home Cook Sales again The only reason I gave it one star is that you can t give zero stars on TrustPilot

All-Clad online sales - Terrible customer service

I have never treated like this bad in my life I purchased at All Clad website Homeandcooksales com is a sales department of All Clad website At the checkout I choose to check out with my amazon account The payment didn t go through with some reason and received an email from All Clad 4 days after my purchase online As instructed in the email I contacted to Amazon and credit card company My account had no issue Amazon rep checked all transaction but she didn t see transaction no attempt no pending transaction from All-Clad It seems to me that the all-clad website has some issue with processing the order through Amazon However the customer service insists that they have no fault I have to resolve this issue with Amazon or bank They cannot even offer accept different payment type They cannot even cancel my order It looks to me that All-Clad had a fake sales event took order and didn t process the order All they tried to do is collect our personal information Very miserable and useless agents

UTTER RIPOFF

UTTER RIPOFFI bought this coffee grinder by mistake Within seconds I realized my error and attempted to cancel I kept attempting to cancel for days and days no luck Now the grinder arrives and Home Cook demands a return fee that is half the cost of the item

I waited 1 month for an order to

I waited 1 month for an order to arrive When it didn t I called customer service and was told it was delivered 3 weeks earlier I have a doorman so I know it was never delivered They don t require a signiture upon delivery and refused to replace the order They could send a security team to my house for an investigative report What a joke What a scam Do not buy from these crooks They should investigate themselves

This is a very bad company

This is a very bad company and it is scam I had a problem with my Rowenta Steam unit and called Rowenta Customer Service and they indicated that my unit cannot be repaired and recommended to buy a new one They told to buy model model VR8324U1 STEAM STATION W O BOILER which is not and when I tried to return they indicated is a final sale which I was not informed Very terrible service ROWENTA do not buy anything from them Totally a scam and not responsible for their bad products July 2022

Buyer beware

Buyer beware - if you are looking for customer service look elsewhere I have spent thousands of dollars on their products I made a mistake in my order I ordered the wrong type of pan the right size just the wrong finish They don t offer exchanges or refunds I spoke with a kind rep who said they would make an exception by allowing me to return it provided I cover the shipping costs That seemed reasonable until they said I also have to pay a 20 restocking fee - for a pan I have been an Allclad fan for many years Never again as they wear they wear believe me I will replace them with another brand

Honestly the worst site and experience

Honestly the worst site and experience I ve ever had Website issues galore on homeandcooksales Beware your final order confirmation may not be your actual order don t click around thinking it s a normal functioning website so at the end you ll get an email with an order that has double quantity cost can you say illegal and their customer service will say no refunds nothing we can do with an order placed 10 minutes ago

The website is not secure

The website is not secure I ve ordered twice in the last year and both times after placing the order I immediately received a bunch of spam calls on the phone number provided and attempted fraud charges on credit card The item I ordered did arrive but clearly there is a gap in their security somewhere First time I thought it was coincidence but after the second it clearly was homeandcooksales com who breached my information