Homeessentialsdirect Reviews

I ordered 14 toilet tanks that I

I ordered 14 toilet tanks that I verified with a phone call that they said they had in stock I spent 1 500 00 and they shipped a different part that would not work with the bowls I have The customer service told me that if I would send them back and pay the approximate 600 00 in freight they would issue a refund if it was received in perfect condition at the correct address and labeled correctly I asked why I should have to pay for their mistake and he responded with that is just the way it is Don t buy from them if you do you may regret it

A bunch of clowns

A bunch of clowns I was looking for a mechanics creeper and found the one I wanted GearWrench KDT86995 on their site I called first to make sure it was in stock The rep assured me and said they had 49 in stock So I put in my info credit card number etc and proceeded with the purchase One hour later I received an email from them telling me that they were sorry but my item was NOT in stock I called to cancel my order The customer service rep from some foreign country I spoke to said the credit would be processed A half hour after that another email arrives telling me my order was processed and now shipped I was livid now I called again and their rep told me they could not cancel the order because it was already in shipping and TO REFUSE THE SHIPMENT when it arrives So I did when FEDEX arrived I refused the shipment They did NOT refund my entire purchase and deducted 15 restocking fee and that took 10 days according to their website you must receive RMA return merchandise authorization repeated phone calls and emails were a waste of time no one responded to my emails or request to speak to a supervisor STAY AWAY FROM THESE FOOLS I ve told all my friends not shop with them and to pass the word to others

They sent me the wrong part

They sent me the wrong part I ordered part 100110759LP a burner for a LIQUID PROPANE WATER HEATER They sent me a 100110759 witch is for a natural gas water heater The LP at the end of the number stands for LIQUID PROPANE i HAVE EXPLAINED THIS TO THEM AND THEY REFUSE TO TAKE ANY ACTION TO CORRECT THE PROBLEM So they have 176 00 of my money I have no hot water And I have a 176 00 of junk

I ordered Rob Vac trusting the Ads--it

I ordered Rob Vac trusting the Ads--it is not as described --nor does it Work defective They promised a Full Refund I have asked for refund they are refusing Offered me 20 to keep them I said -No-defective Now they are insiting to keep their Cost down--I must Pay for the Return They claim to be a Manufacturing Com any who makes the Robo-Vac it looks like a Chinese Shipped Product Cheap--Light Weight The VAC runs around the House Picking up Nothing no Hair-no Dust etc Useless I did not find this BBB Link until Today --I was looking for wrong name Now I see the Complaints listed below same as my Complaint I think a Robot is answering the emails all are the same --Stall--offer 20 --then say You must pay to return does not honor Fair Business Practices or Consumer Laws I have contacted the BBB My Credit Card Company the minute --I saw their Mode of Operation Consumers must be aware of these Antics I ordered about July 10--rec Product --Charged--di dnot work Contacted Loft the 19th to return Item 15 emails later --we are still back forth This is their Guarantee Returns Policy Your enjoyment of our products is our highest priority For your peace of mind all orders carry a 30-Day Satisfaction Guarantee Please see below for our specific policies related to returns refunds and exchanges If you change your mind after purchasing or you re not completely satisfied with your purchase you have the option to return it to us within 30 days of having taken delivery To return your order and qualify for a full refund first contact our customer service department to arrange for the return of the goods Note that returns should arrive sealed unopened and in their original condition Upon contacting our customer service team we ll give you instructions on how to return your order to our warehouse for a full refund It is important that you return the items within 30 days of arranging it In all cases you must include a receipt of confirmation of payment for your original order Without this identifying information we may be unable to correctly identify your return and process your refund Note that return costs incurred by the customer are non-refundable Refunds can be made only to your original method of payment Note that refunds may take up to 10 business days to post to your account after returns have been processed and approved For reasons of protecting our customers safety and the safety of our warehouse staff we are unable to accept opened partially used or returns of perishable items see HEC Home Essentials LLC Complaints Better Business Bureau Profile

Stay away

Stay away Sent me a completely wrong toilet bowl which I cannot use and then they have the audacity to tell me to keep it and donate it to charity They are not offering me to send the correct toilet I ordered either Now I have a huge 55lbs box in my hallway and zero progress on replacing a broken toilet

As described on time great price communication

My experience with HomeEssentialsDirect was excellent Multiple companies use the name Home Essentials I believe at least some of the bad reviews for HomeEssentialsDirect may be confused with the other guys I ordered an RP-30Q RV furnace core replacing Suburban SF-25Q HomeEssentialsDirect had the lowest price I could find 75 less than big name building center that offered same item also free shipping plus expedited shipping for only 10 more I was a bit worried about poor reviews but since they were very mixed and some reviews mis-stated the name I suspected there was confusion so I went ahead and took my chances - I ordered Jan 19th I paid extra for the expedited 4 day shipping The tracking number given on the order confirmation did not show which carrier was used just said Fast Shipping This worried me so I googled the tracking Number was not recognized by any of the carriers so I became more worried I emailed HomeEssentialsDirect customer service and to my relief received response in less than 24hrs - this is a very telling factor about the company bogus or shoddy companies do not respond in timely manner Customer Support Specialist James L clarified carrier used and provided a link for the tracking oddly email didn t show HomeEssentialsDirect anywhere it came from zappysalescomsupportATzappysales freshdesk com At 1st I thought it was a bogus link to a Look-alike website because I had already entered the tracking in that carriers website and it was not recognized but amazingly now it was recognized maybe I tried it before carrier s website had updated Item arrived as predicted on Jan 25th yea Box was clearly marked as This Side Up ONLY yet it had obviously been on every side with unnecessary force Boo UPS The internal packing was poor allowing the furnace core to slam around - amazingly nothing was broken I assume core was packed by mfgr supplier possibly in China HomeEssentislsDirect was only forwarding it to me - this was not their fault I installed furnace and it did NOT work arrrgh Had to pull it back out to trouble shoot found a wire connector slipped off it s terminal - likely during it s rough transport no fault of HomeEssentialsDirect Reinstalled furnace and it s working great Just in time for the freezing weather Thank You HomeEssentialDirect I definitely will try em out again