Homesecuritystore Reviews

What Happened

This was the go to place for DIY people Overnight Everything changed Horribe customer service They will not answer the phone Overall I bought for years NEVER again Stay Away

This store sucks bigtime

Find another dealer that is more upfront with information and policies They are a serious waste of time

Scheduled Price Reduction

Home Security Store is also known as Sterling Security Store I purchased a 199 99 product from Home Security Store on July 22 2016 On July 23 2016 the same product s price was reduced to 152 25 I contacted customer service and asked if they would provide a price guarantee for the product If so I would purchase an additional product Sterling customer service replied Currently we do not offer a pricing guarantee This particular product is controlled by the manufacturer and was scheduled for a price reduction on Saturday morning So to add salt to the wound not only did the price go down by 23 the price reduction was scheduled Most distributors would go back to the manufacturer and ask for a credit based upon the circumstances and in turn provide the customer with a refund All returns require an Return Merchandise Authorization and have a 15 restocking fee So instead of purchasing an additional product I will now keep the product and never buy from them again In addition I will warn everyone I know about the lack of a price guarantee and restocking fee In this day and age not providing a price guarantee for products that you sell not competitors products and asking for a restocking fee sends a message that you don t care and buyer beware They got me once but they won t have the opportunity to get me again

Not sure what happened to these guys service went from great on my first order to horrible on my second order

Ordered a complete alarm system for thousands Order and installation went smooth I added some items and had a few technical questions and all was great Early December I ordered a complete video surveillance system Got it and installed with only 1 problem The monitor that they sent would not fire up It didn t have a cheap price tag but looked pretty cheap I hooked up my laptop to the system and another monitor that we had and both worked fine So I contacted them for return and refund of the defective monitor Initially could not reach them When I did they gave me a RA number and said they would email me a shipping label I called back a week later and they said we won t pay for return shipping I spoke with customer service who said a manager would call me back to square it away Still haven t received a call I called back and left several messages but no reply Its been a month What company runs their business this way Definitely not a good one Avoid at all costs

end cost way more than working with an alarm service professional awful staff

you will end of spending more than working through a professional service really dumb tech department not worth the hassle

Terrible waste of time and money

All the items shipped to my home were used and defective They offer 100 money back But they don t pay for return shipping So tell me I have to pay to have defective used items shipped to my house then I have to pay to return and fix their mistake This seriously baffles me Customer service was prompt with timely professional responses So it was not their fault But the only way to contact them is by going thru the contact form from the site So instead of hitting the reply in my email I have to remember reference numbers and refill out the contact form on their site An obvious inconvience Overall a waste of time and money Yes money I ended up spending 20 bucks on shipping My grand total is about 80 bucks and I ll only see about 60 On top of all that I have nothing to show for it but empty Christmas gifts I lost money during this transaction It s infuriating

Scam

Scam quick to charge credit card then can t get them to answer multiple calls and emails Don t really expect to ever receive anything from them

COMPANY SUCKS

If you want to return something you won t be able to get ahold of them to get a return authorization number STAY AWAY Find another source for your needs You will be sorry if you buy from these guys