Hosthorde Reviews

Terrible Support and misleading advertising

Constant problems and very little to no support No customer warning when approaching their capped unlimited disk space so now we have corrupted chunks to fix before moving hosting services Very little info contained on their site via advertising is correct and instead they refer to their TOS for everything Shady way of doing business wish I would have looked into them a bit more before they cost me hours of uneccasary work Update finally talked to support again Time to cancel worse people to do business with Live Support Online Joseph D Support AgentJoseph D Hello Tom How may I help you TomOpened a ticket because server is at soft limit on disk space but have to recorded a response Already corrupted a bunch I had to fix please help Joseph D Disk space increases can only be handled via support ticket Tom3 56 pmAll our large data is sql and the server map is right at 18gb atm Meaning with 20 we hit disk max long before being able to even do a single backup Been a nightmare to fix so far on my own3 57 pmWe opened one and are experiencing damage to our files because no one is answering the other solution is migration to another service Its hard to justify remaining in business with a company that cannot be contacted This is the first time today even this was responsive Joseph D I m sorry you feel that way You can cancel your service within the client area TomSo that s it Joseph D Yes that is all you need to do to cancel TomAs in that is it for you guys helping Joseph D We cannot assist you with a disk space increase via chat If you d prefer to cancel than wait for a response on your ticket yes TomAnd there is no logistics between departments to flag them to check the ticket or you just wont Joseph D Tickets are handled in the order of submission TomThis is by far the worst support for a paid service I have ever seen I explain that migration is only other solution to help my players and you just tell me to cancel With no consideration of damage being done to our files while we wait or even an eta Joseph D Correct TomThanks we will he cancelling and filing complaints for a full refund with the state ag and bbb Just wanted to make sure I had exhausted all avenues first Joseph D You re welcome Is there anything else that I can assist you with TomYou didn t help with anything in the first place lol ReadJoseph D I ve provided you with the proper procedures for requesting a disk space increase as well as canceling I assume you have no further questions SENDPowered by LiveChat