


Based on authentic user experiences
Tom Johnston
6727 reviews
N/A
1 year ago
Terrible Support and misleading advertising
Constant problems and very little to no support No customer warning when approaching their capped unlimited disk space so now we have corrupted chunks to fix before moving hosting services Very little info contained on their site via advertising is correct and instead they refer to their TOS for everything Shady way of doing business wish I would have looked into them a bit more before they cost me hours of uneccasary work Update finally talked to support again Time to cancel worse people to do business with Live Support Online Joseph D Support AgentJoseph D Hello Tom How may I help you TomOpened a ticket because server is at soft limit on disk space but have to recorded a response Already corrupted a bunch I had to fix please help Joseph D Disk space increases can only be handled via support ticket Tom3 56 pmAll our large data is sql and the server map is right at 18gb atm Meaning with 20 we hit disk max long before being able to even do a single backup Been a nightmare to fix so far on my own3 57 pmWe opened one and are experiencing damage to our files because no one is answering the other solution is migration to another service Its hard to justify remaining in business with a company that cannot be contacted This is the first time today even this was responsive Joseph D I m sorry you feel that way You can cancel your service within the client area TomSo that s it Joseph D Yes that is all you need to do to cancel TomAs in that is it for you guys helping Joseph D We cannot assist you with a disk space increase via chat If you d prefer to cancel than wait for a response on your ticket yes TomAnd there is no logistics between departments to flag them to check the ticket or you just wont Joseph D Tickets are handled in the order of submission TomThis is by far the worst support for a paid service I have ever seen I explain that migration is only other solution to help my players and you just tell me to cancel With no consideration of damage being done to our files while we wait or even an eta Joseph D Correct TomThanks we will he cancelling and filing complaints for a full refund with the state ag and bbb Just wanted to make sure I had exhausted all avenues first Joseph D You re welcome Is there anything else that I can assist you with TomYou didn t help with anything in the first place lol ReadJoseph D I ve provided you with the proper procedures for requesting a disk space increase as well as canceling I assume you have no further questions SENDPowered by LiveChat
Nolan McCammon
6727 reviews
N/A
1 year ago
Just bought the unlimited plan
Just bought the unlimited plan it won t start I better get a refund
Frankie Kwok
6727 reviews
N/A
1 year ago
Pool support
Pool support issue with control panel login open a ticket but no response
Arthur
6727 reviews
N/A
1 year ago
SCAM
they literally took my money and closed my server without giving me my money back Also this support guy said that he could use money that was MINE to buy me a new server but he cant give them back to me doesnt make sense
DashSlayer25
6727 reviews
N/A
1 year ago
Worst Minecraft Host
This is not the way to go with mc servers why because its a scam they have poor support servers are laggy doesn t have ddos protection and poor domain connection
Kyle20
6727 reviews
N/A
1 year ago
Bro this stuff is expensive
Bro this stuff is expensiveYou have to pay 8 for 1 5gb of ram even ATERNOS HAS MORE RAM Free hosts often have more ram so why pay 8 while being able to pay nothing the cpu is also really trash starts lagging at 3 players or simple worldedit commands
Evan
6727 reviews
N/A
1 year ago
Their unlimited plan isn t unlimited at
Their unlimited plan isn t unlimited at all It gives you 12gb s of ram which will tap out of enough people use it Terrible support and machines I wouldn t recommend that you use this at all
Tyler
6727 reviews
N/A
1 year ago
Absolutely Horrible
Not a very good company with quality service or quality workers Already working on filing a report with the BBB after they wont refund unused time on a Semi annual plan that sucks DO NOT USE
LurkingGamerPro
6727 reviews
N/A
1 year ago
BOOOOOOO
This hosting company is a shitty company shitty laggy servers shitty support shitty system shitty ticket system answers after 3 days And they say they answer after 24H Do not buy anything from they literly suck THEIR SYSTEM IS Very bad unacceptable experience unreasonable and rude conduct
Courtney Dann
6727 reviews
N/A
1 year ago
Poor support
Poor support Unlimited plan - however they do actually limit it saying you need to ask for it when you need it - but they dont respond to your tickets asking for more disk space Would not reccomend