Hotjar Reviews

They claim you are a customer when you

They say you are a customer when you are not Send many spam emails Say you can t unsubscribe if you are a customer All a scam to get you in and paying Hotjar is an internet and email scam

Bad support

Bad support Confusing compliate everything They have a buggy platform and they don t fix itI don t get any recordings for almost 24 hours Lost tons of information and they don t understand how to fix this You can close down the company

Don t do tasks for hotjar

Don t do tasks for hotjar unless you ll have a lot of money to begin with Else you ll hit high negative numbers and wouldn t be able to buy yourself out They won t tell you how high the numbers can be For me it was 3 times I m investing at that moment Don t trust them if you don t want to loose money

They deleted the best features manual

they deleted the best features manual heatmaps to replace them with a very bad option of continuous heatmaps They also removed all historic data from the system That is up to 10x more expensive Will cancel the contract now

Very limited trial period with them

Very limited trial period with them Software is bogus Crazy Egg is way better and also FullStory It seems they are trying to compete in a market where there are tons of other better players I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg I am currently using CrazyEgg and love it Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics

Very poor customer service and sales

Very poor customer service and sales team If you are looking for an enterprise agreement Hotjar does not allow you to trial their service I ve been going around in circles with the support team for a week now As a customer for 7 years I ve reached the end of my tether with them following other poor support cases and a number of system outages

They erased 1 year of recordings

They erased 1 year of recordings they removed all my settings setups they toke all the money they are definitely not recommended to any professional business or agency Very slow unprofessional support they simply don t know their product They will take your money your effort nothing will return they will leave you with real loses and they don t care about you

Expensive and Overpriced

They went from a tool you could use very affordably to penny-pinching every little feature It s crazy how slimey they are making you spend hundreds of dollars a month for arbitrary limits eg having tiny response limits and charging you a boatload to get more I get they want to start monetizing but this does more damage than good in terms of bringing in customers I will be looking elsewhere for the exact same functionality that is much cheaper Thanks