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Customer experiences with HSH are sharply divided between highly positive and extremely negative reviews. Many customers praise the company for its professional, friendly, and supportive staff, with specific individuals like Steven, Stephen, Michaela, Ben, and Caroline frequently commended. The service is described as efficient, with staff being proactive, responsive to queries, and providing regular updates throughout the sales or purchase process. Several reviews highlight successful transactions even during challenging circumstances like the pandemic or successive lockdowns. Positive customers report smooth, straightforward, and hassle-free processes, resulting in quick sales and high satisfaction, leading to strong recommendations and intent to use the service again. However, a significant minority of reviews allege fraudulent operations, misleading terms, and a primary interest in taking money rather than successfully selling businesses. These negative experiences include reports of inadequate time for contract review, intentional misrepresentation of fees, and threats of legal action like CCJs to recover money. The stark contrast indicates that while many clients have excellent outcomes, others feel trapped and scammed, advising others to exercise extreme caution and read negative feedback before engaging.
Last updated 4 months ago