Based on authentic user experiences
TTYTT
6792 reviews
N/A
7 months ago
uncontactable
I had a compost roller delivered from them It arrived fast but the problem was when I went to return the roller 2 days later when it broke The phone number goes straight to voicemail and the email address bounces back It seems like there is no way to contact the company leaving me no choice but to go though seeing a refund via my credit card company
Sue
6792 reviews
N/A
7 months ago
Failed Childs Car Seat - company response disgraceful
We purchased from Digitronic Essex Ltd also known as Hygrad the Multi Recliner ISOFIX Baby Child Kid Car Seat 360 Rotation Kg Reclining Booster Child Seat for Infant Side Impact Protection Group 0 1 2 3 0-12 Years 0-36 kg Safety Certificate ECE R44 04 B094PT5KKK Count 1The car seats tightening strap used to fasten a child safely into the harness sheared off because the metal component it was fixed to was sharp Thankfully this failed when tightening harness before setting off Had there been an accident the strap failure would have meant that the harness would have failed which does not bear thinking about The companies response was totally unacceptable they made no effort to open up a conversation apologise or offer a refund seat purchased Feb 24 This was a failure of a component nothing to do with use of the seat They refuse to refund or replace and do not answer their phone This has now been reported the Trading Standards We researched before purchase to ensure it met all safety standards
