I-vis Reviews

DO NOT USE THIS COMPANY

after having disputes with my finance company over a car they sent this company in to do an inspection after 3 health checks 1 from Halfords 2 from Ford they stated my car did have faults on dashboard but not to be relied upon the car had faulty adapted head lights faulty parking sensors faulty lane assist rattling under the car faulty puddle lamp on wing mirror to which they said the car was satisfactory sold at point of sale and they didnt even take the car for a test drive as they said they could see nothing wrong with the rattling my complaint was closed i called a company called Elite Inspections who ripped this report apart and also found 8 other DTC fault codes low disc brakes brake fluid leak to which they didnt even find on their report WOULD NEVER TRUST THIS COMPANY WITH A SKATE BOARD NEVER MIND A MOTOR VEHICLE AS THEY DO NOT KNOW WHAT THEY ARE TALKING ABOUT AND WILL BE SEEING THEM VERY SOON

Very Bad Experience

UPDATE October 24The Financial Ombudsman ruled in my favor finding there was an issue with the car at the point of sale I was awarded 4 000 monthly payment refund compensation interest and a 3 000 repair was covered Additionally I canceled my warranty and received a 1 500 refund Overall this issue has resulted in over 8 000 in losses which I believe could have been avoided with better management BackgroundI purchased a 2020 Range Rover Evoque from Big Motoring World with under 17 000 miles At the time of purchase I also bought a warranty from Warranties2000 Less than nine months later my DPF Diesel Particulate Filter failed Given that DPFs are typically expected to last around 100 000 miles I believed this should have been covered under the warranty An inspection was carried out by IVIS Ltd which concluded that the issue would not have been present at inception The assessment was based on soot found on the tailpipe which I personally do not believe is a definitive way to determine when the fault began After researching similar cases and expert opinions I found that soot deposits alone cannot reliably determine when a DPF issue started Despite my concerns my claim was rejected I reached out to Warranties2000 for further clarification but my emails and follow-ups went unanswered Concerns About Inspection ResponseFrom my own research and experience I do not believe IVIS provided sufficient evidence to justify their conclusion I would welcome a clear detailed explanation outlining the specific reasoning and evidence behind their assessment I have also read other customer experiences with similar disputes where complaints were escalated to the Financial Ombudsman Service FOS sometimes with different outcomes Based on my own case and past rulings I would recommend that others challenge rejections if they do not receive clear evidence supporting the decision Industry-Wide IssuesIt s worth noting that JLR is currently facing a 3 billion class action lawsuit related to DPF issues in some of their vehicles Additionally Big Motoring World sold my diesel vehicle with only 5 006 miles over three years whereas JLR themselves recommend diesel vehicles only for drivers covering 12 000 miles per year Final Thoughts AdviceIf you are in a similar situation Ask for detailed evidence supporting any claim rejection Seek legal advice or escalate your complaint to the Financial Ombudsman Service FOS if necessary Research past Ombudsman cases as some have ruled against companies in similar disputes I hope my experience helps others make informed decisions Please see my Google review for attachments

Beware of this company

Beware of this company Pay more and use one of the established companies such as ACE With ACE you are assured of an honest competent report This company reports are not to be trusted and their arrogant attitude certainly does not help

They exactly works for who can pay

They exactly works for who can pay them Don t expect they are objective That s simple

My experience with this company is not

My experience with this company is not good at all They was sent out by finance company to check my cars damages what was done by garage after inspection report I was surprised that they didn t write down all damages for Finance company but instead they said that there is only one bad repair and another damages they couldn t see I sent all evidence my self for Finance company before and after inspection but they ignored all my pictures of damages because they accepted only IVIS checks Good luck for this company Your guy come out to se all them damages I even showed him everything but we still write for Finance company that he didn t see them damages not sure maybe he was blind or Yust didn t care Not supposed that your company getting so many bad reviews I show him all damages and he see them very clearly yust he didn t write anything in report for Finance company 11010Damages by UK TRADE CENTRE garage was both front wings - was poor repair paint work Both side skirts - was poor rapair paint work Rear Boot lid with wing- was repaired and painted again was poor finish Front bonnet - was scratched Front bumper - was scratched Was quoted by different body work garage 5500 to get everything back to high standard But after inspection he reported that only both front wings are in poor finishAnd everything else is fine and he didn t see nothing there Cluch pedal was sticking straight away after car was bought from UK TRADE CENTRE But they refuse that there is any issue I have videos from every single time when and how cluch was stuck Your garage inspection and report was that everything works perfectly test drive was done not more then 2 min and all evidence from video I showed to your guy and he said that he now exactly what wrong there But still reported that everything works perfectly and don t have anything wrong there Sorry what Your company has inspected clutch as well and all other damages what I mentioned before If you can t do proper inspection in rainy day then why you send full report that everything is good apart front wings Should come back next day and do checks if rain is your issue Not sure what you B you talking now Not want wast time with you anymore Your company reviews shows everything

Cowboys

As many other reviews have said They work for who pay them Wear and Tear on a vehicle that has been correctly serviced and had just had a service prior to fault A vehicle that s covered less than 60k miles Yea I don t buy it If ur finance company offers to have these guys come out to inspect ur vehicle kindly hire someone yourself Dont let the prospect of saving a few bucks get to your head as their inspections could be done by a child with a diagnostics tool They inspect nothing and just throw wild shots into the dark to please the companies that hire them Absolute joke of a company and the owner should be ashamed of himself

Do not let your finance company send these people

This company came to inspect my vehicle after I suffered a timing chain issue resulting in catastrophic engine failure My finance company who originally told me to get my own report said despite me having the car over 6 months they would now send this company out Now I know why I should have had my own report done it would have been thorough and lasted longer than eight minutes I m sure The guy eventually managed to pop the hood of my vehicle at 11 20 and by 11 28 he had done his inspection had a chat and was back in his van He did no thorough inspection of the vehicle at all He also claimed on his report to have attempted to start my vehicle he never even sat in my car and it s a stop start engine so not sure how he engaged the clutch to try and turn the car over I have this on CCTV The report he produced states false information about his actions to assist him in coming to this conclusion He also claimed i had had the car a substantial amount of time id had it 28 weeks and the car is now not fit for purpose He also explained to me it could be how I drove the car that caused the damage Seriously I did the school run and my work commute in it On the report he also discussed my buying process and what steps I should have followed and that the fault is well documented as if I should know this would happen Also I m not sure how 20 seconds under the car a quick oil check and a diagnostic check reaches such big conclusions all in under 8 minutes Allowing the finance company to shirk their liability I have reported this company to the ombudsman along with my finance company and have also supplied the CCTV evidence You can see by the response to other comments below just how unprofessional this company actually is I welcome the response to be honest Also I leave both good and bad reviews Be interesting to see how professional they remain when I go as far as I can with my CCTV and their report I am now arranging my own independent report of the vehicle I believe this company supports whoever is paying them

Debatable competence and superficial engine inspection

One of their inspectors was sent by the warranty to inspect the issues that my vehicles was experiencing After a 10-min inspections the inspector thought that he would have got all he needed to write a report which - as engineer in the same field - resulted incomplete incorporating expressions like it could be that or it s probable that while numbers and graphs would have been the evidence instead Dissatisfied I provided a comprehensive engineering report made by engineers from worldwide well-known engineering consultancy companies AVL and Randstad where parameters graphs and full explanations were provided all going in another direction What the inspector did was just turn the engine on for a few seconds at engine s cold conditions and check a few things into the bonnet The result was a 1-page report without robust sentences