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icon.amsterdam
1.52
23 reviews
Poor Rating
Based on 23 user experiences

Rated 1.52 out of 5 by 23 Happy Customers

13%
0%
0%
0%
87%
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AI Review Summary Based on 23 reviews

Customers report very poor experiences with Icon, citing incorrect shipments, items not arriving, and extremely difficult return processes. Multiple reviews describe the company as a scam with significant delivery delays. Several customers mention that the product quality is cheap and does not match online descriptions. However, a minority of reviews praise the product quality and resolution of issues. The overall sentiment is overwhelmingly negative due to unreliability and customer service failures.

What customers love
  • Correct item sent
  • Decent product quality
  • Effective resolution
  • Great fit
Common concerns
  • Return process
  • Scam accusations
  • Wrong item sent
  • Expensive pricing

Last updated 1 week ago

S

I could give this company zero stars

I could give this company zero stars I bought clothes that looked great online but when they arrived they were nothing like the pictures The quality was cheap sizing was completely off and they just didn t look or feel right When I tried to return them I was shocked to find out that the return shipping was my responsibility all the way overseas Not only is that extremely expensive but the company refuses to offer any assistance or reimbursement for this If you re thinking of ordering save yourself the hassle This company clearly doesn t stand behind its products or care about its customers I won t be shopping here again and I d strongly suggest you avoid it too If you live in the USA run don t buy from them
T

Biggest scammer

Biggest scammer The product is nothing like the pics Besides that is the return process impossible and they do not wanna help
T

Scamers avoid this company dont buy

Scamers avoid this company dont buy from them I did not get refund over 4 weeeks delivery takes over 3 weeeks dont buy it from them I will close these scamers soon
N

I wish i could give them 0 stars

I wish i could give them 0 stars Ordered some clothes that looked awesome on pictures when it arrived had absolutely nothing to do with pictures Return policy is absolute joke since they try every possible way not to refund the money Quality is absolute zero sizing is off If you want to save your energy time and money avoid
D

Absolutely shocking company and

Absolutely shocking company and service avoid at all costs Placed an order on 20th November Royal Mail still didn t receive the package 10 days after Turns out they didn t even send the parcel told me it was in the airport and it is up to Royal Mail nonsense What airport When was it left off How long was it there for - none of these questions were answered Tried shifting the blame to Royal mail Avoid avoid avoid I just gave up
A

am absolutely disgusted with this

RE ORDERS UK29200 UK27269 UK28596I am absolutely disgusted with this company I placed 3 orders the first was placed on 23rd november and the others a few days after Its been 11 days since my first order was placed It says shipping is 3-5 days I contacted the company after 5 days of placing my furst order and they replied saying theyre busy due to the black friday sale Its been over 5 days since all my orders The shipping status is not changing Ive emailed them again twice and im getting no reply I dont understand how a reputable company like this can treat their customers this way My first order was for my sons birthday and i did not even receive that on time Im starting to doubt anything will even arrive now they have my money Ive never dealt with such a company Regret even ordering
F

Return process is a joke - Do not shop in this store

Return process is a joke Highly manual need to write multiple e-mails back and forth with the customer support basically only citing there AGBs and providing discount codes even though I stated multiple times I want a refund Not even complaining about the lack of the capability to start the refund process on the website the need for the client to pay the return fee or the lack of proactive tacking - but just base processes are not workin Would not shop here again even if forced
A

3 Weeks and still waiting for order

3 Weeks waiting for my items still not arrived no reply from customer service
L

STAY CLEAR OF THIS COMPANY

STAY CLEAR OF THIS COMPANY I want a refund for my item but they only give you 14 days for an international return However the parcel was returned back to me This is still unresolved and has been going on since September as they won t reply to emails It seems that I have lost my money on the item bought and the international postage They are not interested in resolving this at all I will continue to write negative feedback until resolved
A

they don t ship items correctly

they lie I ordered two pairs of men s pants I only received one in emails they themselves get lost in the truth I do not recommend them very much I want a refund in e-mails they say something different every time they don t even know how to reply

About Icon

This website is for sale! icon.amsterdam is your first and best source for all of the information you’re looking for. From general topics to more of what you would expect to find here, icon.amsterdam has it all. We hope you find what you are searching for!

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