Iwae Reviews

Easy ordering process

Easy ordering process Units were in stock and arrived quickly Exceptional care with the packaging Units haven t been installed yet but confident they will work great

The person who answered the phone was

The person who answered the phone was very knowledgeable and helped me figure out what I needed The process was very quick and the parts arrived safely in short order Thanks so much for a great experience

People that know what they re selling

Salesperson I spoke to Ken Helton was very knowledgeable and very informative helped me with all my questions concerns really knew his product

In service is absolutely top

The customer service is absolutely top notch knowledgeable team that listen to what your concerns are and help get your needs and concerns addressed My DIY unit arrived quickly and in great shape

Very Easy Purchase

The purchase experience went very smoothly I elected to finance my purchase through Bread which also went quickly Brandy was very helpful in spec ing the system and getting a revised quote to me Everything arrived in perfect condition

Salesperson was friendly

Salesperson was friendly knowledgeable and courteous My order was placed late and a call was needed to verify the item was in stock and available She called me back promptly the next morning and finished the order It is a pleasure to do business where your needs and questions are taken care of

Overall the experience with them has

Overall the experience with them has been really good They have been helpful with technical support and being able to provide the right parts for the project We have been living with three Mr Cool DIY systems now for almost two years now and so far so good The installation was reasonably simple although mounting them to an outside wall is much easier than to an inside wall Some sort of additional bends or couplers would be really useful for those situations Other things I wish I knew about the DIY our systems apparently l cannot use a remote Thermostat so you are stuck with the internal temp control which works ok but I don t find it to be particularly accurate even with the app and calibration I m also not a big fan of the scheduling in the app it doesn t quite behave the way I would expect but that may just be me and the way I think about things Finally we did get a remote wireless thermostat with one of the units but it is pretty much pointless as it is battery powered and the batteries don t seem to last more than a month so it pretty must just hangs on the wall not doing anything But the units seem to be of excellent quality they are very quiet and have performed very well for us and I am more than happy to tell people about the DIY system

Great service

Lots of information to see before you order if you want Ordering was easy Patricia reviewed my order and she discovered I had ordered 2 of something that I only needed one of We got that corrected She made sure I had the components I needed