Japhy Reviews

The food is really good

Hateful company with no sense of customer service AVOID

I have 2 dogs of which the oldest one was recently advised special food to help with her arthritis She was eating it but didn t love it which prompted me to try something new In the traditional food brand market there is just one option so I tried Japhy as it claims to personalize dog food to the needs of your dog To my first surprise my 13 year old dog suffering from arthritis and my 11 month old puppy were given the same food only in different quantities As suggested I slowly changed her food but long story short she still ended up sick to her stomach and I had to take her to the vet And here comes the bigger surprise although it s mentioned you can cancel at anytime THIS IS NOT THE CASE When you go to cancel subscription in your account you are forwarded to a robot chat asking you questions as in to why you want to cancel For the first few questions you need to choose between automatically generated options and finally you need to enter a self written reply In my case this wasn t working and it was not possible to leave my own feedback meaning I couldn t cancel I sent an email asking for support and was replied automatically that customer service is only available during weekdays and office hours If your next debit date is during the weekend or evening well bad luck for you The next working day someone was in touch saying I needed to click a link to finish my cancellation And here comes the biggest surprise This link was to make an appointment so someone would call me and I would have to explain why I wanted to cancel For a customer to have to be forced to enter not only a chat but also a call to cancel a subscription is COMPLETELY BEYOND ME I had to send repeated emails saying this was completely unacceptable from a customer experience perspective and bordering on fraud I tried it it didn t work let s move on I was replied several times that cancellation over email isn t possible and I NEEDED to have this call When I mentioned I would file a complaint this is after 7 emails if they would not stop this they finally gave in and cancelled my subscription My mindset into trying this was exactly that try it Meaning if the dogs don t like it or it doesn t work out for whatever reason I can just cancel it There is no just to it If you want to try something new for your dog please be aware of this and know that this is very specific to this company I had ordered from a similar company at the same time and as Japhy was delivered first and it didn t go down well I wanted to cancel the second subscription from another company called Tails com as well and that was just 3 clicks No chat no noisy questions no 7 emails no appointments with an agent no forcing no nothing of all that fraudulent behavior

Des voleurs impossible de se d sabonner facilement attention l arnaque

DO NOT EVEN TRY TO ORDER FROM THEM when you want to stop the membership YOU MUST CALL THEM so they will convince you to continue this is the message from theire website Rassurez-vous l appel ne prendra que quelques minutes Pour information cet appel est n cessaire pour bien prendre en compte votre d sabonnement car nous ne pouvons effectuer la r siliation par mail

I had to cut my subscription because of private problems I was very surprised when I discovered that the action had not been taken into account The result was that I had been debited against my authorisation On the phone they showed very little consideration for my situation I wouldn t recommend Japhy at all They don t seem to be aware that subscription cancellations should no longer cause so many problems RGPD law

After the first purchase I got automatically suscribed After a while they debited me for a second purchase without noticing me since I did not want the product I immediately sent them an email asking to not process the order to refeund me and stop my subscription However they processed the order anyway they did not refund me and did not stop my subscription which apparently the only way to stop is to call a number which I called several times but nobody replies As a result I am still subscribed for a product I do not want and cannot cancel for this is their business model literally a trap

The worst food and the worst service They got my two cats very sick the composition is not clear and it got my two cats vomit and diarrhea Plus the service continued to get money from my account even when i did not consent for their automatic payement because i was not told so during the phone call Its so hard to cancel your subscription

Poor overall and overpriced I am not convinced about their recipes which are very similar to the other brands Customer service tries to make you subscribe to their welcome offer while promising an amazing discount of 60 or 70 But in the end the price per kg of the welcome offer is just the same as the subscription plan price per kg They take the Mickey out of you Won t be subscribing

Good taste for my dogs they are so happy to have new food on there stomachs