Customer experiences with Joejunk are sharply divided between highly positive and extremely negative encounters. Many customers praise the service for its exceptional speed and reliability, often offering same-day or next-day removal. Communication is frequently highlighted as superb, with quick responses to enquiries and instant quotes provided. The removal teams are consistently described as friendly, professional, polite, and respectful of customers' homes. The service is considered great value for money by satisfied clients, who find the process painless and efficient. However, a significant number of customers report severe issues with professionalism and service delivery. Complaints include last-minute cancellations due to logistical problems like a full van. There are alarming reports of unprofessional conduct, including staff screaming at customers over the phone. Pricing is a point of contention, with some customers finding quotes unexpectedly expensive compared to competitors. Furthermore, some customers experience poor communication, such as receiving no response after submitting requested information. Overall, while many customers are highly satisfied and recommend the service, others have faced frustrating and unacceptable service failures.
What customers love
- Friendly, professional, and polite removal teams
- Respectful of customers' homes and property
Common concerns
- Last-minute cancellations due to operational issues
Last updated 4 months ago
