Overall customer experience for Joneskb is overwhelmingly positive, with 13 out of 14 reviews awarding 5 stars. The majority of customers praise the exceptional workmanship, attention to detail, and professionalism of Barney and his team. Service quality is frequently highlighted as knowledgeable, considerate, and accommodating of client needs and tight timescales. Customers report that projects are completed punctually, to the quoted costs, and with the worksite kept clean and tidy. The company is described as reliable, trustworthy, and multi-skilled, handling complex installations and emergency repairs effectively. However, a significant negative experience exists where a customer reported a complete failure to attend a scheduled appointment, with poor communication and a lengthy rescheduling estimate. This contrasts sharply with the otherwise consistent praise for punctuality and reliability. Product quality, including kitchens, bathrooms, and flooring, is consistently described as top quality, fabulous, and installed to the highest standards. The overall satisfaction is very high, with customers repeatedly stating they would recommend the company and use them again. The single severe complaint regarding a no-show and poor service handling represents a notable exception to the otherwise excellent reputation.
What customers love
- Exceptional workmanship and attention to detail
- Punctuality and adherence to quoted timelines
- Knowledgeable and provides excellent advice
- Considerate, tidy, and keeps worksite clean
Common concerns
- One instance of failing to attend
Last updated 4 months ago
