Jwed Reviews

Wrongful debits and no communication

JWed mistakenly charged me 41 18 CAD on 11 May 2023 and 41 11 CAD on 9 June 2023 I had deactivated my account on 24 February 2023 I had thought my deactivation automatically cancelled my subscription to the supplemental contact any member service When I was later charged 21 26 CAD on 15 March 2023 for this service I contacted JWed and learned that this was not the case I therefore had them cancel this supplemental service And that was that I thought I was therefore puzzled by a charge in May On 17 May 2023 Dahlia sent me the following Hi We appreciate you reaching out to JWed Thank you for bringing this to our attention This was a bug that has since been fixed Your account will be refunded Not only was my account not refunded but JWed charged me a second time in June They then ignored my texts and chat I even tried to contact them by telephone A recorded message directed me back to online support I therefore decided to reactivate my account in order to see if I could do something at my end Lo and behold I found that my auto-renewal was still on JWed had told me via chat that they would cancel it after my first complaint in March Obviously they never did Hence these erroneous charges Absolutely distrustful of JWed I was then forced to cancel the credit card I had on file with them That is apparently the only solution to a problem of this kind I liked JWed before this disappointing incident I have wasted a lot of my time over it Beware

Terrible company I do NOT recommend

Terrible company I do NOT recommend them as they seem to think they can charge against a customer s wishes Terrible customer service

No Communication

I used to get lists of those who viewed my profile No I get nothing I have received zero matches and zero activities of my likes I sent a complaint and support services sent a form email that they would address the issue as soon as they can I have received no help I feel like I m being scammed

I have tried yo cancel my account and

I have tried yo cancel my account and they are still taking money out Won t return emails Going yo report them to the attorney general of my state

I have written over a dozen letters to

I have written over a dozen letters to customer service and have not received even 1 reply or acknowledgment other than automatically generated responses assuring me that someone will be in contact with me in a day The DAY is now 2 weeks I am not sure there is a customer support team as claimed People come to a dating site in a somewhat vulnerable state making themselves public with hopes of connecting to their other If the comments below are the general view of the site JWED is failing miserably despite their grandiose claims to the contrary At this point I have nothing but empathy for the other people disappointed in the experience If someone from JWED contacts me and deals with my questions issues with the site satisfactorily I am more than happy to write a letter of praise Until that happens they have taken my for a PLUS account and I have seen nothing in return

There is no accountability

I have been writing to customer service for over 5 years and no response I finally lodged a complaint with the Better Business Bureau a few months ago - No response My profile said that I was Persian but I m not I tried for months to change it writing them frequently but no response Eventually it was fixed In the past year when I post a picture it either cuts off half my face or appears rotated to the side I go and fix it manually but then it appears wrong again Many people have this problem as you can see when scrolling the thumbnails You can write customer service 10 times over and you will not receive any response The fact that they didn t even response to the complaint with the Better Business Bureau is alarming

This company is a scam to a large

This company is a scam to a large extent I selected do not renew the day I signed up They changed it and automatically charged my Amex I have send emails no response at all I have called all I get is a recorded message Like the other person here I am filing a complaint with the Ny attorney General I have also registered a complaint with Amex

Non-existent Customer Service

The free account is indeed free but messaging is impossible with it So I upgraded to paid membership Standard and contacted several potential matches but they either didn t receive my messages or they did but were unable to read them or reply impossible to know - unless they upgraded to Standard as well In order to remedy this I myself would need to further upgrade to Plus at an extra charge of course It s a silly complicated system - and the worst part was and is that JWed s customer service is NONEXISTENT Their phone number is unattended - there is just a voice message requesting to e-mail them with any questions I e-mailed them 6 six times and got no reply What a bunch of lazy unprofessional dorks

Their Customer Service is NON-EXISTENT

Their Customer Service is NON-EXISTENT I have messaged them numerous times the past few months and still have not received a reply I found an email address on the web emailed them and a bot replied I replied to the bot email and yes I m still waiting for that reply I no longer receive the types of email that I previously received regularly on a weekly basis ie matches etc The only emails I receive from JWed are the ones that are Advertisements to upgrade my account Why would I upgrade my account when their customer service is non-existent I have no plans to waste any more money by renewing my membership unless there is a dramatic turnaround of their customer service JWED don t waste my time by replying with your excuses Based on the other reviews I ve read here I m not alone