Based on authentic user experiences
Rita Chodosevi iute
6730 reviews
N/A
1 year ago
People in the company are so sweet and
People in the company are so sweet and nice They really helped me when I got scared for my package and the plushie is amazing would recommend order smth from them
Jordan Yates
6730 reviews
N/A
1 year ago
Wrong order My fault swiftly generously rectified
I hasilty placed my first order and got the colour of every item wrong After emailing Kawaiies and telling them I had not opened the actual packaging I asked if it would be possible to return the items and swap for other colours Charlie replied very quickly saying that I could do that but the delivery would cost me a bit more than i might expect with the items weighing a bit Very generously Charlie offers me a good discount to reorder the items and I could gift the originals I opted for the latter Quick friendly communication all around and the issue which was even my fault was resolved swiftly The items are very soft and seem well made 100 will be buying from again in future Charlie is an asset to Kawaiies
Louise Parkinson
6730 reviews
N/A
1 year ago
No problems at all
I had no problems at all I ordered a plushie on the 2nd Dec it was posted to the UK on the 6th arrived in the UK on the 10th and I received it today on the 16th I had regular tracking updates through the Shop and Aftership apps and also through emails I would order from them again
Dana McDowell
6730 reviews
N/A
1 year ago
Very professional and quick delivery
Very professional and quick delivery Quick response to an email I sent when I only received 1 pillow out of the 3 I ordered I didn t have a way to track them separately And they sent me new tracking numbers for each pillow The other two were delivered very soon after the first
Sophie
6730 reviews
N/A
1 year ago
Fantastic customer service
Recently bought a bed set from these guys and had a small issue with some of the pieces but they were immediately responsive when I emailed about it and were quick to offer a replacement Awesome customer service and aside from the small fault the product itself was awesome
Alison S
6730 reviews
N/A
1 year ago
The customer service at Kawaiies is terrific
The customer service at Kawaiies is excellent I had an issue with my order I put in my address wrong and didn t catch it when I did I reached out and they immediately emailed back and fixed the problem I was worried it might be impossible to fix but they were great and took care of everything Thank you I can t wait to see what I ordered
Andrea
6730 reviews
N/A
1 year ago
Bought via an advert on Instagram and
Bought via an advert on Instagram and waited a few weeks for delivery but when my items arrived it was well worth the wait My daughter has the pink cat cup bedding and says it s soo comfortable good quality material and I d definitely order again this stuff is addictive
Maila Savarddion
6730 reviews
N/A
1 year ago
Cant wait
I didnt receive my order yet but i did two days ago so i am still waiting The compagny responds really quickly and they are really polite and they help a lot to find solutions I recommand this site and just cant wait to receive the order
KYRSTEN BOESCH
6730 reviews
N/A
1 year ago
So excited for my long Dino plushie
So excited for my long Dino plushie I accidentally ordered the wrong animal at first but your amazing team was able to help me update my order and I am anxiously awaiting my new friend
Shane Gladhill
6730 reviews
N/A
1 year ago
Worth the wait
Shipping took a little while but that s true about all international shipping lately Kawaiies was very up front about this so it was expected Product arrived in great condition and was as described I m happy with my purchase
