Kotn Reviews

6 weeks in and no sign of my order

Placed an Order on March 9 still haven t received it by March 19 in Australia website says 5-7 days typically which would align if they used Fedex or USPS They used some barely known shipping company called Asendia the item only left the US on 14th and when I called Asendia they said it could take up to 15 days to reach Australia I think they have sent via sea and charged a steep shipping fee for a pair of jeans What makes things worse is the customer support is very flippant and reluctant to help the way they respond with a lack of urgency makes me think they are used to these shipping times and give incorrect information on shipping page They gave a small of 25 from the shipping fee which wasn t the total amount but at least it was something the issue was they reshipped using the same courier and its taken even longer Arguably one of the most comically bad shopping experiences I have ever had

NEVER order online

Can t speak to the quality of the product as I never received it but can definitely slam the shipping and customer service experience Whatever joke of a shipping partner they use in Toronto made damn well sure I never received my order My first package was somehow lost and I had to email 4 times to get them to resend the item Second package is also somehow lost and once again I have to email multiple times and threaten chargebacks to get a refund which is TBD obviously It has been a MONTH since I ordered my stuff What a joke For a Canadian company who ships from about 45 minutes away from my address this is comically ridiculous Never again

my fave

I ordered a couple t shirts a couple turtlenecks and a knit sweater and I m obsessed with them all Fantastic quality and so comfortable I did size up on the T-shirts which I m glad I did as I think they run a tiny bit small but they re my absolute favourite T-shirts My one criticism is when I ordered to the UK and it took quite a long time to arrive Unfortunately the postal service messed up and didn t notify me my package had arrived and I had a customs charge to pay so my order got sent back to the US but customer service were lovely and I received a full refund

Excellent customer service

Excellent customer service Small issues with tshirts i had ordered plain white a couple of years ago and rectified immediately by Kotn I have since ordered more and they have become my ALL TIME favorite t s pretty much all I ever wear highly recommended

Great organic cotton credentials

I got their t-shirt and Oxford shirt for Christmas and they re so comfortable I love their environmental credentials and wish that more companies invested in sustainable cotton I m not a fashionista and usually buy basic stuff at Uniqlo but Kotn is still affordable and so much better for the planet Plus the stuff looks like it ll last longer The fashion industry is a massive polluter and although governments need to regulate more we still have choices as consumers We can vote at polling stations but also with our wallets

Great Shopping Experience

I went to their store in Montreal a couple of times and the staff is honestly always great No pressure to buy and felt like they were genuinely helping me to choose the best piece Last time i went I ended up taking the dark wash anti-fit denim jeans and I couldn t be happier The fact that their clothing are ethically made and environmentally conscious is also amazing

Customer service 10 10

Made an online purchase shortly before Christmas which arrived very quickly despite a postage strike where I live I ended up making an in-store return and the refund came through really quickly Only piece of feedback is that when I did the return in store they gave me no receipt or physical validation of any kind as proof that I d made the return Just said that I d receive an email confirmation of the return within 1-2 business days When the confirmation showed up the amount on it showed up as 0 00 which made me worry something had gone wrong with the order It occurred to me in retrospect that if something had gone wrong with their tech systems and my refund confirmation email hadn t come through that I d have no way of proving that I d actually made that return which was a bit worrying - I felt silly like I should have insisted on some sort of physical proof of the return when I was in store As it happened I emailed them with my concerns regarding the 0 00 amount and was reassured that that s just how their systems worked and that the refund had gone through fine which was true I received the refund within just a few days of returning and it had been safely in my bank account for about a week before they replied to my email All in all a great experience with Kotn even though the clothes were not for me