Ksoftware Reviews

Gone silent no response

Ordered a code signing certificate from KSoftware went with them because we d used them successfully in the past have been trying for over a month to reach them about an issue downloading the certificate no response I ve tried every email address on their website called the number and always get voicemail no returned calls and even filed a complaint with the BBB still no response It s like they ve fallen off the planet or gone out of business

We ordered our code signing

We ordered our code signing certificates with K-Software in the past The last two times there where no problems However this time we had the same experience like the other reviews here We have been asked about documents then more documents and none of them where accepted It looks like they look for a reason to not issue a certificate After some emails we did not receive any answer at all

A long-time user of their KBilling

A long-time user of their KBilling software vital to my business until I had to reinstall on a replacement PC All links to the company are dead Never got any end-of-support notice All I want is access to my registered version so I can retrieve vital data No response to tickets from the support email - 43950 43768

Support tickets but no replies company seems dead

I bought an eToken with a 3 year code signing certificate Unfortunately the certificate on the eToken was deleted due to an error I was informed by Sectigo support that I had to solve this via K Software But apart from a ticking confirmation I received no support from them Not even by phone I ve always been satisfied in the past but what s going on now is the lowest drawer I have now initiated a refund but Sectigo also says it has to go through K Software At the same time I have now instructed my credit card company to initiate the refund In any case I will never order anything from K Software again If I could I would give them zero stars

Paid 200 - no result

Paid 200 for a 3-year code signing certificate to discover K Software still expects me to use real Internet Explorer to apply through their portal even though Microsoft has retired IE and it is no longer available on Win 10 and 11 machines Have sent multiple emails to support and mitch and received zero replies Have offered to generate the CSR and email it to them but no reply I have used K Software successfully in the past but in 2022 the company seems to have stopped operating Not sure how I can get my money back

This company has gone bad

This company has gone bad I got software signing certificates from K Software since 2011 Never had an issue until 3 years ago when I purchased a 4 year certificate but only received one for a 39 months Was promised to get the remaining 9 months automatically at the end of the period but all I get is spam emails My emails about this issue remain unanswered except for an automatic response

Seems to be a shonky one-man operation

I don t know what kind of shonky one-man operation they have got going there but anyone reading this should avoid dealing with this unprofessional company I have sent multiple emails and left a voicemail Judging by the numerous complaints about the very same thing the operator of this company should stop telling us to call and instead look at and reply to the emails I am preparing a case for a credit card chargeback

Never received our certificate

Like a lot of previous review we got stuck at the validation stage with Sectigo and they just stopped answering our emails ticket requests I have requested a refund but haven t received any answer whatsoever Such a shame after years of being a happy customer Payment ID 8T747001J19711054

Never never deal with them

We purchased a certificate from K Software in April Unfortunately Sectigo couldn t verify our certificate so we reached out to K Software for a refund as suggested by Sectigo support However K Software has not responded to our emails and phone calls As a result we ve lost our money for a 3-year certificate I ve noticed that K Software is not out of business they ve made all the necessary changes on their site to generate more revenue Sadly they don t seem to care about their paying customers