Letsheat Reviews

Excellent service from this company messaged in morning Came same day Will definitely use again Many thanks

Great friendly professional guys fantastic

I always ask Mo to service our boiler He is professional reliable and trustworthy

Outstanding workman ship and cleaned up after them selfs were they had been working Highly recommend them

Great service been a customer for a few years nowNo complaints

Always a great service from the company especially Mo who installed a new boiler and recently serviced it great service from a good company

Quick and efficient friendly service Always a pleasure to use

Turned on time for boiler service Great service reasonable price

Nice guy job sorted

My old boiler stopped working on a Sunday in mid January Having unsuccessfully tried to find a local firm who could replace it in a reasonable time frame given the snow and freezing temperatures at the time I investigated online options for next day boiler replacements On Wednesday I entered my details and their quoted price and timescale were enticing However all turned out to be something of an illusion I was quite prepared to pay upfront but one of the options was to pay an initial 250 deposit and pay the balance upon completion Unfortunately this option did not seem to work and I telephoned the number given to ask how to proceed I got put through to someone who explained that recent changes to their website appeared to have a few issues and suggested I enter an alternative option to pay by instalments and when they contact me to confirm arrangements they could take payment of the required deposit So I completed my order details and their system produced an immediate confirmation of my order for installation on Friday This confirmation indicated that they would shortly be requesting various photographs of the existing installation and an email confirmation would be imminently forthcoming By Thursday morning no request for photos or confirmation of order had been received so I telephoned the company to ensure everything was in order Unfortunately this time I was not able to speak to anyone and was only able to leave a voicemail outlining the above and leaving my number for someone to call me back By late Thursday afternoon I had heard nothing so sent an email to the company outlining all the above again requesting someone to call or email me to confirm installation would be taking place the following day Needless to say I heard nothing and early Friday morning I again telephoned them to ask what time to expect their engineer boiler replacement to commence As per the previous day no one was available to take my call and again I was only able to leave a voicemail outlining the above I heard nothing more from them and by mid Friday morning I managed to place an order with an alternative national next day boiler replacement company who more than lived up to their promise and by Monday afternoon had installed a replacement boiler So be warned for me Smart Adapt was a total waste of time and their service and customer experience were sadly lacking I had checked out their reviews here before placing my order I am now off to place a 5 rating on the company who came to my rescue after being let down so badly by Smart Adapt at what was one of the coldest weeks of the year It is probably inappropriate to name them in this review Update 8-Feb-24 They have requested further information from me As noted above I was never sent any emails eg confirmation which would have included the requested order number As noted above if they refer to their voicemails for 17-Jan-24 and 18-Jan-24 and their emails of 17-Jan-24 they will be able to confirm my details requests I can provide a pdf and or an html of the online order confirmation which I was able to capture