


Based on authentic user experiences
chris
7119 reviews
N/A
8 months ago
Really awful
Really awful Worst experience ever had Constant mistakes non-existent customer service One of the NHS s deteriotaing skeleton surgeries dont expect professionalism here in any shape or form Its like getting a tooth extracted from the moment you join up and the appointment never ends
Eddy
7119 reviews
N/A
8 months ago
How to get an appointment here
How to get an appointment here Begin calling at 07 58 You ll probably get a recorded message that says that the surgery is now closed Hang up and immediately call back Repeat Keep dialling in as frequently as you can until the line does open at around about 8am When the recorded message changes that s the sign that someone is answering calls DO NOT LISTEN TO THE RECORDED MESSAGE it takes too long and in that time some other sick person with faster fingers will have got there ahead of you Immediately press 4 on your phone If you are lucky this will bring you to an operator or to a short queue of 5 callers With any luck you ll get an appointment today Go you More likely you ll receive the message that We are experience sic an exceptional volume of calls it will hang up on you Don t wait for it to do so Hang up immediately and dial in again pressing 4 as soon as the recorded message starts Repeat Repeat again It is now fairly unlikely that you will get an appointment that day but they might be able to give you one later in the week My phone records show that it took 66 redials to reach the operator but I did eventually get an appointment Surgery staff are great when you get through to them Be nice to them it s not really their fault
K Nicolson Hume
7119 reviews
N/A
8 months ago
I have been a patient of this practice
I have been a patient of this practice for since 2008 and have always found them to be friendly and helpful My GP Dr Catnach always goes above beyond to help me The nurses and in particular Elaine are always very friendly and helpful too Couldnt rate them all higher
Tracey Fitzpatrick
7119 reviews
N/A
8 months ago
Fantastic surgery and feel so lucky
Fantastic surgery and feel so lucky after I hear the horrific experiences friends have with their practices We have been registered here for 30 years and I can honestly say we have never had any problems The care and support given is second to none and you feel like you are seeing a family doctor not just a different face every visit Nurses receptionists and all involved really are great