Louispotts Reviews

Terrible Steer well clear

Terrible I ordered a present for my mum 12 days ago There was nothing on the website to state how long deliveries would take but there was no statement stating that deliveries were taking significantly longer Despite messaging and asking when were they being dispatched and the two lies that came back from customer service about having sent the item when they havent the items have still not arrived No tracking number has been provided either If you cannot offer a service within a reasonable timescale then close your online shop My mum is now without the one present that she asked for Very disappointed Paypal case opened CANNOT RECOMMEND

This company took my husbands money

This company took my husbands money last year and did not fulfill the order he had to chase them for a refund They offered to contact him when the goods were back in stock and offer him a reduced price however that contact did not happen Note that this was before lockdown or any Covid situation He asked yesterday to be removed from their mailing list and received a rude email from the owner who does not deserve to have a business Avoid at all costs

Avoid goods never received

Avoid - Goods ordered 31st October still not received at 21st November Contacted by mail and phone and despite receiving an assurance that it had been sent by Royal Mail and they d investigate no further response and cannot get anyone on the phone

Goods never received

Like others who have posted here I never received my order They replied to my emails saying they had sent the order out again by Royal Mail but again no order was received The company have not responded to recent emails and I have had to make a claim on my credit card company for a refund I ordered the goods from another company on Sunday and it has arrived today I shall not use Louis Potts again

Order not fulfilled but not refunded

Little update the refund is not going through Total thieves and scam 44 95 that I guess I will never see again Waiting for PayPal a real nightmare I am afraid I will have to confirm others reviews I placed an order on the 25th of December and have been told on the 28th that my order would be shipped the following week On the 2nd of January no updates so contacted the shop via Instagram Got a refund with no explanation I am afraid this shop is not reliable at least online cannot judge the physical shop

No goods and no refund

I ordered a mug which never arrived I sent numerous emails asking where it was and asking for a refund They didn t reply to any emails DON T USE

Great online shop

Great online shop Purchased quite a few item s through them and I m always happy with there service Thank you

First Class Customer Service

When ordering I was aware that due to Covid there may be a delay in shipping the product as every other small business in the land is encountering at this time Unfortunately the product was no longer available however the owners contacted me personally and sent me a better version of the original product at no extra cost to me It was extremely refreshing to receive such personal excellent customer service I would highly recommend louispotts and will definitely support this wonderful family business in the future