Lovelyskin Reviews

Unethical and Penalizes Customers for Negative Reviews

If you value free speech to express your opinions online without reprisal from a business boycott this unethical business I previously wrote a negative review about potential concerns I had about this company s handling of negative product reviews after noticing they had not posted a negative product review I wrote and their product reviews appeared to be inflated skewed toward a higher number of positive reviews when compared to identical products on competitor websites The company s responded to my review by sending a condescending email censoring me for sharing my negative opinion publicly They conveyed that they process negative reviews in a different manner than positive reviews A red flag in my opinion They then closed my account and took the 67 of rewards I had legitimately earned as a loyal customer who spent over 1200 up until my negative review This business penalizes customers for writing negative reviews People who value freedom of speech and the right to express your opinion without fear of reprisal should not patronize this business In my opinion this business engages in practices that undermine a free marketplace of unbiased uncensored reviews They need to brush up on Public Relations and how to deal with negative reviews in an ethical productive and non-punitive manner

Lovely Skin-Poor customer service

Poor customer service I purchased a product that had two parts a solution and pads Well the pads came and the solution did not I was told my package weighed the amount that would represent both products I weighed the pads and box The weight equaled the weight on the package label I was told I could send the pads back and they would send complete product I don t believe I should be inconvenienced for their problem They told me they would give me credit only I don t know why they just can t send the solution I was also told that I could never get a refund or credit again What a waste of time and money

I am not sure what type of people work

I am not sure what type of people work there but they have no clue in listening to a customer s concern about a purchase I placed an order and the original order was lost After many phone calls to Lively Skin they finally agreed to send me a replacement order and then they put a tracker on the original order to see what happened to it When I looked on the UPS website it stated that the original order was delivered after a few days which I never received So I called Lively Skin back and let them know that this is an error and I never received the original order They are just incomprehensible ignorant in what you re telling them and the csr proceeded to tell me that she cannot give me the details on the filing of the claim to UPS That is not what I called about I called to tell her that there is an error on the UPS website stating that this order was delivered to me which it never was but they don t seem to care so now I don t care and I m done with them BTW the replacement order that I received of Vanicream soap smells like plastic and I had to toss all three of the soaps out I will never buy from Lovely Skin again and neither should you

Avoid at all costs

After reading this you will realize that there are other amazing dermatologists and beauty stores to give your money to than LovelySkin 1 Dr Schlessinger the President and CEO of LovelySkin is one of the cruelest meanest and rudest individuals I have ever encountered in my whole life He constantly berates customers and clients in front of employees This company is not reputable and are known for having terrible customer service and poor quality products 2 Have Dr Joel Schlessinger board-certified dermatologist step down as CEO and President He went to medical school not business school He has no idea on how to run a company properly and absolutely clueless on how to treat his customers with any kind of decency I will admit he s good at that But in the end it doesn t even matter if he is a good dermatologist when he is a ruthless evil human being Read reviews everywhere online It s all the same pattern Beware

FOUL STALE product HORRIBLE customer service

Bought Juno Sunday Riley product from them 10 months ago First few months of use was okay About 3-6 months in and half way through the bottle the face oil started smelling foul stale like a cheap grocery oil that s gone bad and stale for years I paid over 60 for this small bottle of oil At this price range you have certain expectations of performance and um not expect it to go bad within a few months of use EVERY single skincare product I buy I use it for at least 6 months to a year When I called customer service they were unwilling to help whatsoever bc it was out of the return window time frame SUPER unhelpful SUPER degrading and irresponsible for the expensive products they sell that s clearly gone bad DO NOT BUY FROM THEM I am Korean and have a lot of experiences buying high end products SKii IOPE Sisley Sulwhasoo

This company does not take

This company does not take responsibility for their products arriving 2-3 weeks late rather they make excuses and blame the issue on their carriers They are very punitive with their customers as if they are doing you a favor by letting you purchase their products The slightest perceived infraction will cause them to shut down your account

Not So Lovely Customer service

Product arrived damaged as it had not been packed properly no internal packaging Company replied to initial complaint saying could not view photos I sent again in two different formats They have never replied to that nor subsequent emails and direct message on twitter Meanwhile they have my money and I have a damaged product Do not buy from this company

They sell near expired products

Purchased a big tube of sunscreen Came in with only a few months left to expire Contacted customer service They literally said just use more They also said the product they sent me is the most recent batch they had received I m a regular user of the sunscreen brand Their products always have at least couple of years before they expire That tells me the manufacturers send their overstock to Lovely Skin