Customer experiences with M-eat are sharply divided, with many praising the product's taste and quality while others report severe service failures. The biltong and dried meats are frequently described as delicious, high-quality, and among the best available in the UK, with specific praise for flavour variety and high protein content. However, a significant number of customers report orders never arriving, with delivery issues cited as a major and recurring problem. Customer service is a critical weakness, with many complaints about unresponsive support, ignored emails, and difficulty obtaining refunds. Some customers report being charged for orders or subscriptions that were cancelled or never fulfilled, leading to accusations of scamming. Product consistency is noted as an issue, with some batches being dry or mouldy, while others are perfect. The returns and refunds policy appears problematic, with customers struggling to get resolutions for missing or defective items. Positive reviews highlight reliable delivery, easy-to-use websites, and helpful staff when service works as intended. Overall satisfaction is highly polarised, dependent entirely on whether an order is successfully received. The company's reputation suffers from severe operational and customer service failures that undermine its otherwise well-regarded product.
Last updated 1 month ago