Melitta Reviews

Passionate About Coffee | Melitta®

melitta.co.uk
3.56
139 reviews
Great Rating
Based on 139 user experiences

Rated 3.56 out of 5 by 139 Happy Customers

42.4%
14.4%
14.4%
14.4%
14.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers express high satisfaction with Melitta products, frequently praising taste quality, delivery speed, and overall service. Many reviews highlight excellent customer support and reliable performance over long periods. Several mentions of fast delivery and good value appear across multiple reviews. Some recurring issues include damaged deliveries, packaging concerns, and occasional product defects. A number of negative reviews focus on delivery problems and customer service responsiveness rather than the core product quality.

What customers love
  • Great coffee taste
  • Good customer service
  • Easy ordering
  • Quality product
Common concerns
  • Expensive pricing
  • Defective product

Last updated 1 month ago

C

no item no refund and no contact

I ordered an item that I was assured I would receive two times by Melitta staff Then my order was cancelled I was told I would get a refund which i still have not received and after complaining about this have received zero contact So no item no refund and no contact that s not great
G

Poor customer service

I purchased a reconditioned coffee machine from Melitta after two days it stopped working After emailing the customer service people and I was emailed a list of things to take apart clean and steep This wasn t great as the machine was ment to be fully refurbished and to add to the issue I didn t receive an instruction manual After I emailed them back I was told to download the manual I don t have a computer laptop or tablet I only have smart phone which ain t easy to use for reading a manual Stop assuming people are tech savy pick up the phone and talk them through the issues that would be good customer service
T

Cheap build quality

I purchased the solo bean to cup coffee machine with reliability in mind Their blurb on the perception of German built reliability was a major factor Less than 3 years old it s kaput Their response was not good So I will purchase a different brand Not as good as you may think
M

Melitta still don t deliver to Northern

Melitta still don t deliver to Northern Ireland They don t know the difference between Great Britain and the United Kingdom This is not just based on personal experience It is clearly stated on their web site This means Very poor for an International company Had to use a delivery address in England and arrange to collect my filter papers in a fortnight s time
M

Cannot find the delivery

Cannot find the delivery The courier says delivered to Anderson but this person is not known to us or any of our neighbours It was not delivered to the correct address
C

Fault 1 day outside warranty Refused help

Expensive coffee machine used sparingly developed a fault just days after it s warranty period ended 6 month preset descaling cycle so literally a day outside 2 years use Despite being told on the phone that they would honour it Melitta have since refused Have had a Delonghi at home for 5 years and no faults My advice avoid
R

Spent 400 on a coffee machine

Spent 400 on a coffee machine another 75 on cleaning materials and in 18 months it s been back for repair twice Has never worked properly the quality is terrible and it s finally given up 3 weeks after the 2 year guarantee period
P

DPD is bad for delivery

Not sure about the coffee as dpd tried delivering only once and rather than calling on intercom nocked the door Flat is big and couldn t hear the nock delivery driver from dpd left in collection point where is no close parking and I will need to collect 7kg of coffee to carry in hands
M

had to buy a new one after the 11 months

Only had to buy a new one after the one I had packed up after 11 months and you would only repair it which will take two weeks or possibly longer I cannot manage without coffee for two weeks I would expect a replacement which I appreciate is not the legal requirement but it would be good reputational management
L

Not responsive

Not responsive no acknowledgment after purchase nothing I have made an order online last week so far i haven t got any confirmation email or anything to confirm its been dispatched The customer service phone number probably always goes on voice message

About Melitta

At Melitta we are passionate about coffee. Every Melitta coffee machine is crafted to bring the enjoyment of delicious, aromatic coffee home. Browse …

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