Overall customer experience is overwhelmingly negative, with frequent reports of fraudulent charges appearing on users' credit and debit cards. Many customers allege the service is associated with fraudulent sellers and fails to protect them in disputes, often siding with or even demanding payment to the seller. The platform's dispute resolution and refund processes are severely criticized, with funds being blocked, refunds delayed over a month, or not issued at all. Customer service is deemed extremely poor, with no effective contact methods, unhelpful operators, and a lack of support for transaction issues. The service appears particularly problematic for foreigners and tourists, who face account blocks, ID verification hurdles, and an inability to access funds. Technical issues like duplicated payments are reported, with the company failing to promptly roll back erroneous transactions. Some users are forced to use Mercadopago by sellers, leading to dissatisfaction when transactions fail or orders are not delivered. There are complaints about invasive verification practices, such as demanding facial recognition access for refunds. A single positive review highlights good and fast service with positive updates, but this is isolated amidst widespread condemnation. The consensus is that the service is unreliable, insecure, and customer-hostile, leading to strong warnings against its use.
Last updated 1 month ago