Moosend Reviews

Bait and switch sadly

Signed up for their free forever account for a new small list until it grows large enough to support a paid plan A few short months later Moosend shuttered the free forever plan and locked us out Bait and switch should ve guessed Ironically they never even send an email to let customers know about the change Guess forever has a different meaning for them

It s absolute garbage

It s absolute garbage I don t know how they are still in business Difficult to use the templates don t save and the help is utterly helpless I ve wasted hours trying to get a simple subscribe form to work

Total waste of time

We subscribed yesterday after a friend s recommendation We chose the free plan so we could take a look around Today i tried to connect and they blocked our acc out of the blue We dont even have email subscribers yet since we are launching our STEM elearning platform in the coming months They did so without even sending us an email to let us know Worst onboarding I ever had They can keep the acc blocked because we are not coming back what a waste of time

Red flags with Customer Service from the start so I went elsewhere

My first encounter with Moosend was unbelievable I don t know if the person wasn t a native English speaker or where things went south but basically I explained my very simple requirements for a newsletter In return I got elaborate schematics of RSS feeds and God alone knows what all It was beyond belief how far off base this conversation got and how fast In reading some of the reviews here I realize that basic Customer Service is not their strong suit I saw the red flags from the get go and I got my emails handled by my hosting provider That is working out perfectly not problem number one so far My advice is simple if you can t communicate with these people from the get go as I couldn t move on and save yourself a headache It s unfortunate but true that in the world of the internet that there are some real pro outfits and there are some duds and I have to categorize Moosend with the latter

No no no run away from Moosend fast

Oh dear god I ve never had to deal with such bizarre ineptitude Was this site designed in 1998 The circles I had to go in by myself and then with tech support to try and get up and running were crazy making When their site repeatedly rejected ALL my CRM spreadsheets they made me pay a third party site to clean my lists-- 25 Ok then I uploaded again rejected again Then they made me go to ANOTHER third-party site to analyze how clean they are Really a total racket I cancelled immediately There are so many choices out there and I don t have time for this disorganization

terrible service

terrible service uploaded my email list I was emailed saying I couldn t email people because I didn t has a DNS so i canceled and asked for a refund and was decline truly a horrible business model

Stay AWAY from Moosend

Stay AWAY from Moosend A company with terrible customer service or care of their customers After a huge subscription campaign we were puzzled not to receive any subscribers We decided to test our sign-up form created via Moosend and was shocked to discover NO new sign-ups were coming in At all After contacting Moosend they admitted that they changed the code in the backend rendering all subscription forms useless if they contained a in our case Do you want to donate This rendered our subscription useless Their customer service didn t care and just told me to remove the and it would work again ignoring the fact that we had undergone a huge campaign No apology on their end at all They are unfortunately the worst out there STAY AWAY FROM MOOSEND One star

Abuse Spam from Moosend

We don t use Moosend for our marketing but we do get spammed repeatedly by people who do Campaigns sent from Moosend do not have any abuse header or contact Moreover unsubscribe requests are not honored even after weeks We had to place ACLs on our MTAs to stop the spam Last but not least at the time of writing of this review there is no apparent way on their web site to report an abuser Searching for abuse in their Help Center provides no results They don t even provide a link to Report Abuse in their Abuse Policy page It might be an awesome service for those who want to send spam But for all the other people on the net it s a poorly managed service

Not professional

Not professional Unfortunately at start with the free plan we saw fair performance once paid we saw a dramatic drop in open rate despite the fact we didn t change anything We tested different send schedules but nothing helped We compared with MailChimp we ve sent the exact same email subject line content images at the exact same moment to a random 1 000 emails we have in our list Mailchimp performance was much higher more than double in open rate and click through rate When we reached out their support our claims got rejected They continued to blamed us that our domain is burned and we need to buy another domain to warm it up They didn t want to give us any refund even not partial Eventually we opened a claim through PayPal and got our money back If you want good performance - go to the big brands It s more expensive but you get what you pay for