


Based on authentic user experiences
Jodie
6731 reviews
N/A
11 months ago
Excellent customer service
I rang to sort my rent account and Nusaybah was extremely helpful and sorted it told me not to worry got everything done and referred me for extra support which no one else has ever done Amazing customer service and very helpful
Selena Day
6731 reviews
N/A
11 months ago
Carrie was exceptionally helpful with
Carrie was exceptionally helpful with my query today I ve had an issue for a year and within 10 mins she had sorted it So friendly and helpful A real credit to mhtv She deserves to be recognised within the company for her work I have spoken to her a few times and I ve never had a bad experience always extremely helpful and listens I suffer bad with anxiety and she always makes me feel at ease
Charlene
6731 reviews
N/A
11 months ago
Amy from MTVH gets my approval
Spoke to a well mannered young lady called Amy this afternoon Amy assisted me in raising a repair on the exterior of my property Mini shrubs have taken over my roof guttering She has excellent customer service polite and professional
Diana Baggaley
6731 reviews
N/A
11 months ago
I have just spoken to Natalie from the
I have just spoken to Natalie from the Metropolitan Thames Valley customer service team I would like to thank her for the exceptional support and advice she had offered She was understanding recognised my vulnerability and provided lots of reassurance It has given me a fresh perspective on my situation and genuinely wanted me to get better before rushing into decisions Thank you Natalie so so much I so appreciate our conversation Diana
DAWN LAWRENCE
6731 reviews
N/A
11 months ago
Thank you Elly for being so helpful
Thank you Elly for being so helpful when I rang on Wednesday regarding a radiator issue It s not very often we get excellent customer service these days but I can say you were excellent in helping me to resolve this issue Since speaking to you I have had a call from the contractors responsible for the repair and they are coming on Monday Thank you once again for being helpful and thorough
Rebecca
6731 reviews
N/A
11 months ago
Spoke to Rob
Spoke to Rob what a lovely helpful man Very efficient polite and understanding Rob made me feel very supported and at ease in my call with him
RICHARD UNDERHILL
6731 reviews
N/A
11 months ago
I ve found a super hero within MTVH
It s not often we can say how well MTVH have responded and performed but today I must admit I have found that shining light that glimmer of hope that person that can listen take on board and do what they say It s Carrie based in Nottingham and by the sound of this women - she takes no prisoners Brilliant 5 If you want answers to your questions someone that listens and comes across efficiently it s Carrie Keep up the good work
Sarah
6731 reviews
N/A
11 months ago
Carrie took my call this morning and
Carrie took my call this morning and was helpful in getting back to me with repair date a really credit to the customer service team and very polite a beautiful person to speak with Thank you Carrie Stay Blessed
Sandm
6731 reviews
N/A
11 months ago
Stephanie mtvh was extremely helpful
Stephanie mtvh was extremely helpful today and got some work booked in immediately Previous requests had been ignored so I was happy to have been helped by her Just to clarify this review is about Stephanie only MtVH as a housing association I would not write a positive review about whatsoever
Andrew Gokhool
6731 reviews
N/A
11 months ago
Wanted to say a huge thank you to
Wanted to say a huge thank you to Carrie who assisted me this morning in relations to a bath fitting due to my broken ankle and also booked an appointment for me due to kitchen sink blockage Very professional lady and admired how she took care of my issues and resolved them Thank you so so much Warm regards Andrew Gokhool