


Based on authentic user experiences
ri sulli
6825 reviews
N/A
1 year ago
Bad customer Service
The tea is pretty good I liked the rest tea purple label a lot It was helpful to go to sleep and the normal mud water black label was pretty good but definitely did not wake me up and make me alert any way near to how coffee caffeine does not a true replacement at all This review is less about the tea and more about the customer service I had a subscription to the rest tea for a monthly delivery but after several months realized it was more tea than what my wife and I were drinking so I cancelled the subscription in May I received an email from Mud water confirming my cancellation June comes and I get charged and sent another rest tea and when I logged back on to my account see that the subscription was not cancelled In trying to resolve the issue their customer service requested I return the latest tea to them and pay myself for the return This is such a terrible way to handle this error on their end Why would I pay to return something I had not ordered was sent by the company s mistake I normally don t leave bad reviews as it takes up my time but the way this was handled irritated me a lot Side note too their ads are really really obnoxious and annoying mud water as bad as it sounds
Tian Fanning
6825 reviews
N/A
1 year ago
POOR SERVICE DONT BUY
prices are too high and they don t respond to your emails My friends told me their support staff can t understand you and misinterpreted your email very very poor service
Susan Dillin Edelman
6825 reviews
N/A
1 year ago
Poor unhelpful customer service to cancel subscription and near impossible to cancel if at all possible BEWARE
I signed up for the mudwtr When you sign up to pay for the product you are automatically signed up for an auto-ship They send emails that you can manage your subscription I ve spent hours trying to cancel my subscription I even emailed them asking how to cancel my subscription I was told I had an auto-ship set up and where to manage it When you get to the website it says to manage your subscription go to manage The word manage is not clickable nor is it anywhere else on the site So for days I ve tried to cancel a subscription that s not cancellable I had planned to buy it again next month but now I will not if there practices are to hide how to cancel subscriptions IF they are even there at all
Austin Lovett
6825 reviews
N/A
1 year ago
Dirt literally dirt in a can and
Dirt literally dirt in a can and doesn t mix in any water and if you think this will make you not want to drink coffee honestly the worst tasting stuff in the world
michelle white
6825 reviews
N/A
1 year ago
I had a tin of it and was not
I had a tin of it and was not impressed I tried to add creamers and sweeteners to make it tolerable to drink but I couldn t It really did taste like muddy water I have not tried the creamer yet Cool concept but didn t do it for me I think they could probably work on the flavors or formula to make it taste better while still being healthy
janulak
6825 reviews
N/A
1 year ago
Worse thing I have ever tasted and once
Worse thing I have ever tasted and once you open the product they will not accept any returns BE WARE this is false advertising and does not taste anything like CHAI It tastes like it sounds like dirt in a cup TERRIBLE I tried it with milk without milk with sugar without sugar It never worked Watered down mud SO TERRIBLE and so DISAPPOINTING Complete scam
Maria Zamora-Garcia
6825 reviews
N/A
1 year ago
They took my money failed to deliver my stuff and are ignoring me Money stolen
Ordered a starter kit and creamer Creamer arrived Two days later after no starter kit had been delivered I sent an email Generic response it can take up to 72 hours 3 days later no response second email 2 days later no response to EITHER message so I sent another one No one will contact me I have no package but 60 missing for buying something I NEVER GOT Not only did they steal my money but they re also ignoring me I was looking forward to try it but I just want my money back but I can t even get a response Would give this 0 but it s not an option Give me my money back I m not rich I work hard for every dollar
Shanna Flint
6825 reviews
N/A
1 year ago
Serious safety concern
Bought over 100 off products that I can t even use It makes me sick every time I drink it Full on rashes sweats stomach cramps and diarrhea Emailed the company crickets Absolutely no response it seems they ve blocked reviews on every platform but this one Hmmmm interesting
Caitlyn Vander Ploeg
6825 reviews
N/A
1 year ago
Neat but not great
Really cool idea I m sure it works great for most people however I couldn t get past the taste There s no returns or refunds but hey you get a cool frother in your order not terribly priced but definitely shady
Kathleen
6825 reviews
N/A
1 year ago
Poor Customer Service
Poor Customer Service I invested more than 100 only to receive the incorrect items Despite my persistent efforts over several days I have not received any response from the company My reluctance to recommend this company is solely based on their poor customer service as I haven t had the opportunity to evaluate their products due to receiving the wrong order Running a business without addressing customer concerns is not a viable approach