My-velo Reviews

Internet order - Bikes not received - refund not yet provided - order JHZEJJBCG

Order JHZEJJBCG ordered 2 bikes on 7-Dec-2022 that were indicated as to be delivered 2 weeks after order so by 21-Dec-2022 Contacted My-Velo in a written manner on 23-Dec-2022 - no response27-Dec-2022 - no response2-Jan-2023- no response3-Jan-2023 - Received response by My-Velo by Christophe P - ordered bike is not available4-Jan-2023 - no response5-Jan-2023 - Received response by My-Velo by Christophe P return tomorrow and will take care of it 6-Jan-2023 - no response10-Jan-2023 - Received response by My-Velo by Christophe P - I m coming back from a trip tonight I look tomorrow12-Jan-2023 - no response13-Jan-2023 - Received response by My-Velo by Christophe P - sorry for the delay I ll take care of that tonight or tomorrow17-Jan-2023 - no response18-Jan-2023 - no responseAsking for refund with no result from 5-Jan-2023Opened PayPal dispute on 19 Jan-2023 Perhaps ordering in-store is ok but ordering from Internet - worst experience I had from any online store

Worst experience ever

Worst experience ever I ordered a carbon gravel bike in Aug 2022 that was supposed to be delivered in a month because the bike was advertised as on stock on their website I only put the bike order in the basket without placing the online order and they called me right away to secure the reservation and pay 10 of the order I paid and made the reservation expecting a delivery at the end of September 2022 as promised I received no updates on the delivery and then every time I called they would invoke another delay Dec 2022 then Jan 2023 then Feb 2023 then Mar 2023 and when I called in March they said the bike would probably be delivered in Jun 2023 I wrote numerous emails to ask about updates and no response In March 2023 I told them I wanted to cancel my order and asked for the refund of my reservation amount They took my bank details and promised reimbursement in 2 weeks time I received no reimbursement up to this date 3 months after the cancellation despite many e-mails on my side and no response from them I called them and they promised they sent a check but I never received anything Worst customer experience ever Do not buy from them They are not trustable and will not return your money or send your order It will be a year for me since I placed my order and I saw no bike and no reimbursement I plan to report them for fraudulent behavior

1 week ago make order

1 week ago make order The seller says that bike is on the shop But affter transfer money no body answer on phone no body answer email

Don t advise to order a Fuji Bike if not in stock

I ordered a Fuji Touring Bike from that company at the beginning of the year They told that it will be delivered around April When April arrived they told me that there will be some delays and it will be delivered in May In May they told that it will be delivered in June and in June they told that it will be delivered at the end of the year so I decided to cancel the order and requested the reservation payment to be returned After some correspondence they returned the fee They explained that the undesired situation is caused by the manufacturer They are dependent to the schedules of the manufacturer and indicated that here as an answer to my review In a summary it hasn t been a good purchasing experience for me I had to postpone my need for quite some time and at the end I had to order a bike of another brand from another seller after 9 months and after the season has passed Maybe they need to revise their relation with Fuji Bikes since that also affects their own image Although they responded my calls and tried to explain the situation with Fuji Bikes considering my total experience with the order and their performance I could only give 2 stars

Service rapide efficace

Service rapide efficace Top

Super

Achat d un VAE Cube Reaction Hybrid Performance 500 Excellent accueil et excellent conseils pour l acquisition de ce v lo Conseil pour partir sur le moteur Performance au lieu du Performance CX et d une batterie 500 au lieu de 650 pour mon usage Offre de transformation gratuite en Allroad pour gagner sur le d lai de dispo livraison Et au final -300 sur le prix de l Allroad

le magasin Myv lo Marchiennes au TOP

I didn t order online- I went to the store in Wambrechies Excellent advice and proposals by the Team bike was available and prepared the following day- and I got even an inspection after 6 months offered

Belle reparation

Super R A S comme on dit Service au top et personnel au top m me dans l urgence on rend service