Mycanvas Reviews

Dont Use My Canvas

I have to give My Canvas one star on your system but it deserves none My poster arrived damaged In addition I received an unexpected additional bill from FedEx for and Advancement Fee and Import Duty All emails of complaint to My Canvas go unacknowledged and unanswered Don t use My Canvas

I just received our latest photo book

I just received our latest photo book and it was the worst book ever The photos in the book were gray and dingy looking and the paper was really bad The color in the photos are terrible or none existent We previously had 4 books done and they were really nice but the latest one was so bad I can t even look at it without getting upset I actually through it in the garbage They used to be excellent before they started using this awful looking paper I will never use them again Marie Rossner

I have had nothing but trouble with the

I have had nothing but trouble with the quality of these canvasses and I did have others om other companies to compare as well as their so-called customer service - they must be totally under staffed By e-mail they never seem to answer and by phone it s very hard to get hold of them and then you get cut off VERY frustrated Price not worth the hassle

Massive MyCanvas problems

If I could rate this product with zero stars I would Where to begin 1 Cannot move freely or resize text boxes Cannot edit the text once you exit the text box 2 Cannot move pictures onto the page Can only upload one picture at a time 3 Due to political correctness and cancel culture they will not provide the previously available background for confederate soldiers showed them furling the confederate flag 4 The background transparency cannot be changed 5 Only an ancestor tree is available The old version allowed for the creation of descendent tree and a tree that would descend and ascend 6 Lost most embellishments and picture frames and corners 7 You cannot add an introduction page BEFORE the Table of contents 8 You cannot automatically update the book if you make changes additions or deletions in Ancestry com I am at a total loss as to why the makers of Mycanvas would build a much inferior product to their classic version I will be forced to find another genealogy book maker

I placed an order for 2 Family history

I placed an order for 2 Family history books to be delivered to family members for xmas I ordered them 3 weeks in advance and have yet to recieve a confirmation that they were completed or in the process of being delivered Ive called and emailed the corporate office support and help line numerous times with no response Its now 3 days before xmas and my gifts are obviously not going to arrive on time nor am I certain they will arrive at all

I ve used this website for years and

I ve used this website for years and the update has destroyed my one way to make cal gifts Next to no control over events no auto photo addition no editing of the top picture Horrible Waited 30 min for customer support and heard nothing Atrocious

WORST EXPERIENCE EVER

WORST EXPERIENCE EVER Their website DOES NOT WORK I was trying to create a family history book using data from ancestry com this is the only way to create a book from ancestry com and the site just does not work It does not import data properly editing tools do not work projects are not saved like they are supposed to it can only be customized to a point customer service does not answer phone calls or email

Terrible 2020 upgrade to MyCanvas

The new MyCanvas family history book online software October 2020 is awful The options for page backgrounds photo frames text styles and on and on is extremely limited It also doesn t allow more than one project to be saved The initial generated book linked to Ancestry produced 12 pages of contents then 42 pages of poorly formated history book then 200 odd pages of random photos and documents from my Ancestry site Add to that any previous project on the old platform is now deleted i believe the company has produced a lemon of a product MyCanvas is the only photo book that links directly to Ancestry com I hope Ancestry realise how bad their partner has become either get it fixed soon or get a new photo book partner